Overseas Facility Engineer-IDC and HVAC

ThunderSoft; Rotterdam; On-site; EUR 45,000 - 65,000; Full time

Job summary

ThunderSoft in Rotterdam is seeking an Overseas Facility Engineer to manage 5×8 on-site IDC operations, ensuring infrastructure stability and incident response across regional teams.

The role requires prompt IT incident handling, routine inspections, change management, and collaboration with multi-regional teams to maintain operational compliance.

Qualifications

• Bachelor-level technical background in electrical, HVAC, or related fields.
• 1+ year of IDC operations or related infrastructure maintenance is preferred.
• Experience with facility management and IT/telecom infrastructure is beneficial.

Responsibilities

• Perform 5×8 on-site IDC duties according to client requirements and respond to incidents outside working hours.
• Update and maintain infrastructure records with high accuracy; monitor system stability.
• Conduct facility inspections per Alibaba IDC standards; review maintenance/repair MOPs.
• Respond quickly to incidents following IT ops incident management guidelines and EOP.
• Troubleshoot and restore IDC infrastructure services, including power, HVAC, and LV systems.
• Utilize monitoring, capacity, security, and availability knowledge to improve operations.
• Create and implement change MOPs to avoid incidents.

Skills

IDC operations

Infrastructure maintenance

System monitoring

Incident response

Change management

Documentation

Cross-language coordination

Operational compliance

Power/HVAC knowledge

Education

Electrical Engineering

HVAC

Tools

Platform alarm settings

EOP procedures

IT/telecom infrastructure

Job description

Work Eligibility: Must have unrestricted right to work locally (no visa sponsorship required)

Note: This role overlaps with the “Asset Management Engineer” function but focuses more on daily operations and maintenance.

Role Overview

The Overseas Facility Engineer is responsible for 5×8 on-site IDC operations, ensuring infrastructure stability, system monitoring, incident response, and operational compliance. The role requires prompt response to IT incidents, routine inspections, change management, and collaboration across multi-regional teams.

Key Responsibilities

• Perform 5×8 on-site IDC duties according to client requirements; respond promptly outside working hours for incidents.
• Update and maintain infrastructure records with 100% accuracy, check platform alarm settings, and monitor system stability.
• Conduct facility inspections according to Alibaba IDC standards, including status checks, maintenance/repair MOP reviews, and follow-up.
• Respond quickly to incidents per IT operations incident management guidelines and Emergency Operation Procedures (EOP), reporting all actions.
• Troubleshoot and restore services for IDC infrastructure, including power supply, HVAC, and low-voltage electrical systems.
• Utilize knowledge in monitoring, capacity management, security, and availability management to enhance operational efficiency.
• Independently create and implement change MOPs, ensuring operational changes do not cause incidents.
• Complete additional tasks as outlined in Service Contracts, Outsourcing Requirements, and related documentation.

Educational Requirements

• Preferred majors: Electrical Engineering, HVAC, or related technical fields.

Experience Requirements

• Minimum 1 year in IDC operations or related infrastructure maintenance.
• Basic knowledge of IDC operations, facility management, and IT/telecom infrastructure.

Core Competencies

• Communication: Clear, logical, and polite communication.
• Collaboration: Ability to work across multiple teams, including remote and cross-language coordination.
• Management: Multi-team collaboration, meeting organization, and scheduling facility maintenance/repair.
• Language Skills: Local language + English, or Local language + Chinese.