IT Operations Technician – Entry Level (Data Center / IDC)

Titanicom Tech Limited; Amsterdam; Presencial; EUR 30.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Onboarding & technical training

International data center projects

Career development paths

Mentorship & growth opportunities

Descripción de la vacante

TITANICOM is hiring IT Operations Technicians to support international data center operations and large-scale IT infrastructure projects across Europe. The role emphasizes hands-on data center experience and working in a fast-paced, global environment.

The position offers onboarding training, exposure to international projects, and clear career growth avenues. Junior candidates with IDC exposure are encouraged to apply.

Formación

• 3–6 months of hands-on Data Center/IDC experience is mandatory
• Experience with server hardware, rack & stack, cabling, hardware replacement or data center operations
• Basic knowledge of servers, storage devices, switches, network cabling, and IT hardware
• Familiarity with SOP, EOP, ticketing systems, work orders, and SLA-based operations is preferred
• Bachelor’s degree preferred in Computer Science, IT, Network Engineering, Telecommunications, or related field

Responsabilidades

• Participate in 24×7 IDC operation and maintenance support
• Respond to incidents, execute work orders, and complete operational tasks per SLA
• Perform routine inspections, identify risks, and support emergency response following EOP
• Record incidents and prepare preliminary incident reports
• Execute tasks via ticketing systems and follow SOP standards for operational accuracy
• Support installation, racking, deployment, maintenance, and basic troubleshooting of servers and related hardware
• Assist with site surveys, on-site supervision, minor implementations, and project delivery support
• Collaborate with cross-functional teams to maintain stable data center operations

Conocimientos

Hands-on data center experience

Server hardware & cabling

Troubleshooting skills

Communication & teamwork

Educación

Bachelor’s degree preferred in Computer Science/IT/Networking

Herramientas

Ticketing systems

SOP/EOP procedures

Descripción del empleo

TITANICOM is hiring IT Operations Technicians to support international data center operations and large-scale IT infrastructure projects across Europe.

3–6 Months of Data Center / IDC Experience Required

This role is suitable for junior candidates who already have hands-on experience in a data center / IDC environment and are interested in developing their careers in IT infrastructure and international data center operations.

A minimum of 3–6 months of hands-on Data Center / IDC experience is mandatory for this position.

Responsibilities:

• Participate in 24×7 IDC (Data Center) operation and maintenance support
• Respond to incidents, execute work orders, and complete operational tasks according to SLA requirements
• Perform routine inspections, identify operational risks, and support emergency response following EOP procedures
• Record incidents and prepare preliminary incident reports
• Execute tasks through ticketing systems and strictly follow SOP standards to ensure operational accuracy and SLA compliance
• Support installation, racking, deployment, maintenance, and basic troubleshooting of servers, switches, and related hardware
• Perform basic server hardware operations, including component inspection and replacement where required
• Support structured cabling, fiber/copper cable installation, replacement, and basic troubleshooting
• Assist with site surveys, on-site supervision, minor implementation works, and project delivery support
• Collaborate with cross-functional teams to maintain stable and efficient data center operations

Requirements:

• Minimum 3–6 months of hands-on Data Center / IDC experience — Mandatory
• Previous experience with server hardware, rack & stack, cabling, hardware replacement, or data center operations
• Basic knowledge of servers, storage devices, switches, network cabling, and IT hardware
• Familiarity with SOP, EOP, ticketing systems, work orders, and SLA-based operations is preferred
• Bachelor’s degree preferred in Computer Science, IT, Network Engineering, Telecommunications, or a related field
• Strong sense of responsibility and ownership
• Good troubleshooting and hands-on technical skills
• Strong execution capability and ability to follow operational standards
• Good communication and teamwork skills
• Self-disciplined and able to work independently
• Proficient in Microsoft Office and standard office tools
• Local language + English, or Local language + Chinese
• Junior candidates with relevant IDC experience are highly encouraged to apply

What We Offer:

• Comprehensive onboarding and structured technical training
• International data center and IT infrastructure projects
• Clear career development pathways and long-term growth opportunities
• Global project exposure and cross-border collaboration opportunities
• Competitive compensation and performance incentives
• Professional mentorship and continuous capability development

About TITANICOM

TITANICOM specializes in IT infrastructure and hardware system integration services. Headquartered in Hong Kong, with technical service centers across Germany, Singapore, South Africa, the United States, and other regions, we deliver 24/7 IT deployment and operational support services globally.