Information Technology Technician

ThunderSoft; Amsterdam; On-site; EUR 40,000 - 60,000; Full time

Job summary

ThunderSoft is looking for a candidate in Amsterdam with expertise in incident response and monitoring systems. The ideal candidate will have a full-time associate degree in computer-related disciplines and basic knowledge of data center management. Key responsibilities include responding to incidents, executing work orders as per SLA, and providing on-site support. Proficiency in Microsoft Office and familiarity with IDC equipment are essential for this role.

Qualifications

• Respond to incidents and execute work orders in accordance with service SLA requirements.
• Familiar with IDC environment and monitoring systems; handle emergency incidents swiftly.
• Proficient in the ticketing system and adhere to SOP workflows.

Responsibilities

• Execute site surveys, on-site support, and issue reporting as required.

Skills

Incident response

Monitoring systems knowledge

Proficiency in ticketing system

Data center management

Microsoft Office proficiency

Education

Full-time associate degree or equivalent

Computer-related disciplines

Job description

Requirements

1. Respond to incidents and execute work orders, including temporary tasks, in accordance with service SLA requirements.
2. Be familiar with IDC environment and monitoring systems, proactively identifying and assessing risks through routine inspections. Handle emergency incidents swiftly and accurately following EOP processes, ensuring proper incident data recording and preliminary report output.
3. Be proficient in the ticketing system, master SOP (Standard Operating Procedure) workflows, and strictly adhere to them. Independently complete all work orders while ensuring zero errors and meeting SLA compliance rates.
4. Have a thorough understanding of IDC equipment, including switches, servers, cables, and installation, racking, deployment, and maintenance standards. Execute site surveys, on-site support, minor construction, and issue reporting as required.

Educational Background

• Degree Requirement: Full-time associate degree or equivalent and above.
• Major Requirement: Computer-related disciplines.

Work Experience

• Industry Knowledge: Basic understanding of data center management.
• Years of Experience: Basic knowledge of data center management.
• Skills: Proficiency in Microsoft Office and foundational IT equipment knowledge.