Industrial Helpdesk Lead & Field Support

premiertech; Eersel; On-site; EUR 36,000 - 48,000; Full time

Job summary

Premier Tech Systems and Automation is seeking a Helpdesk Specialist within the Industrial Equipment Group. You will provide technical phone support to customers and Field Service Technicians, resolve problems, promote preventive maintenance and assist with service on client sites when needed.

You will also update customer records in Salesforce, assist with on-site work if required, and support continued equipment upgrades and maintenance across industrial facilities.

Qualifications

• 1 to 2 years of relevant experience is a prerequisite.
• College training in Electrical Engineering, Industrial Automation or Industrial Maintenance.
• Any combination of experience and relevant training will be considered.
• Abilities to work with electrical and mechanical components, pneumatic and PLCs (Siemens, Allen Bradley).
• Available for on-call shifts (in rotation).
• Customer oriented.
• Bilingual English & Dutch; more languages are a big plus.

Responsibilities

• Solve technical problems encountered by customers and answer their questions over the phone
• Suggest the purchase of technical services or replacement parts
• Complete follow‑up reports regarding problems solving
• Promote preventive maintenance
• Receive customer complaints and ensure the follow-up
• Support Field Service Technicians in the resolution of problems encountered during service calls or during modification of equipment on customer sites
• Program small changes for the customer’s equipment if needed
• Online assistance over VPN
• Ensure the creation and update of customer records in the database Salesforce
• Prepared to do on‑site service if needed, also to stay up to date with latest equipment

Skills

Electrical & mechanical systems

Pneumatics

PLC programming

On-call readiness

Customer oriented

English proficiency

Dutch proficiency

Education

College training in Electrical Engineering, Industrial Automation or Industrial Maintenance

Tools

Siemens PLCs

Allen-Bradley PLCs

Job description

Premier Tech Systems and Automation is seeking a Helpdesk Specialist within the Industrial Equipment Group. You will provide technical phone support to customers and Field Service Technicians, resolve problems, promote preventive maintenance and assist with service on client sites when needed.

You will also update customer records in Salesforce, assist with on-site work if required, and support continued equipment upgrades and maintenance across industrial facilities.