Helpdesk Engineer / Supervisor

premiertech; Eersel; On-site; EUR 36,000 - 48,000; Full time

Job summary

Premier Tech Systems and Automation is seeking a Helpdesk Specialist within the Industrial Equipment Group. You will provide technical phone support to customers and Field Service Technicians, resolve problems, promote preventive maintenance and assist with service on client sites when needed.

You will also update customer records in Salesforce, assist with on-site work if required, and support continued equipment upgrades and maintenance across industrial facilities.

Qualifications

• 1 to 2 years of relevant experience is a prerequisite.
• College training in Electrical Engineering, Industrial Automation or Industrial Maintenance.
• Any combination of experience and relevant training will be considered.
• Abilities to work with electrical and mechanical components, pneumatic and PLCs (Siemens, Allen Bradley).
• Available for on-call shifts (in rotation).
• Customer oriented.
• Bilingual English & Dutch; more languages are a big plus.

Responsibilities

• Solve technical problems encountered by customers and answer their questions over the phone
• Suggest the purchase of technical services or replacement parts
• Complete follow‑up reports regarding problems solving
• Promote preventive maintenance
• Receive customer complaints and ensure the follow-up
• Support Field Service Technicians in the resolution of problems encountered during service calls or during modification of equipment on customer sites
• Program small changes for the customer’s equipment if needed
• Online assistance over VPN
• Ensure the creation and update of customer records in the database Salesforce
• Prepared to do on‑site service if needed, also to stay up to date with latest equipment

Skills

Electrical & mechanical systems

Pneumatics

PLC programming

On-call readiness

Customer oriented

English proficiency

Dutch proficiency

Education

College training in Electrical Engineering, Industrial Automation or Industrial Maintenance

Tools

Siemens PLCs

Allen-Bradley PLCs

Job description

At Premier Tech Systems and Automation, we enhance our clients’ manufacturing facility efficiency by integrating innovative and high-value systems leveraging the full potential of robotics. We are among the largest conditioning, handling, and packaging automated equipment suppliers in the world — whether for nutrition, agriculture, organics or industrial products.

Your future role

As a Helpdesk specialist within the Industrial Equipment Group, which develops and markets leading-edge industrial equipment solutions, you will mainly have to provide technical phone support to the customers and to the Field Service Technicians. More specifically, you will:

• Solve technical problems encountered by customers and answer their questions over the phone
• Suggest the purchase of technical services or replacement parts
• Complete follow‑up reports regarding problems solving
• Promote preventive maintenance
• Receive customer complaints and ensure the follow‑up
• Support Field Service Technicians in the resolution of problems encountered during service calls or during modification of equipment on customer sites
• Program small changes for the customer’s equipment if needed
• Online assistance over VPN
• Ensure the creation and update of customer records in the database Salesforce
• Prepared to do on‑site service if needed, also to stay up to date with latest equipment

Your profile

• 1 to 2 years of relevant experience is a Pre
• College training in Electrical Engineering, Industrial Automation or Industrial Maintenance
• Any combination of experience and relevant training will be considered
• Abilities to work with electrical and mechanical components, pneumatic and PLC’s (Siemens, Allen Bradley)
• Available for on‑call shifts (in rotation)
• Customer Oriented
• Bilingualism English & Dutch; more languages are a big pre

Do these words spark your interest?

Do your eyes light up when you read about this great opportunity? Apply now, we look forward to meeting you! If you are ready to take on this challenge, please bring your drive, ambition and talent, and let’s partner together!