Service Engineer

Hitachi Energy; Rotterdam; On-site; EUR 90,000 - 130,000; Full time

Job summary

Hitachi Energy is seeking a Senior Service Engineer to deliver high-quality service solutions across the full lifecycle of installed systems. You will work onsite in the Netherlands, performing commissioning, maintenance, and upgrades while ensuring safety and reliability.

You will diagnose issues, engage with customers, and provide training and guidance, ensuring strong relationships and satisfaction. Must travel frequently to customer sites and handle outages or complex installations.

Qualifications

• Hands-on field service experience in industrial, electrical, automation or power systems environments.
• 2015-2025 experience preferred with complex installations, commissioning and lifecycle service.
• Ability to read electrical schematics and technical documentation.
• Travel frequently and work on customer sites, including on-call/outage support.

Responsibilities

• Perform advanced commissioning, troubleshooting, maintenance, upgrades, and repairs on complex systems and equipment.
• Diagnose root causes of technical issues and implement corrective actions.
• Execute service activities with adherence to safety and quality standards.
• Act as the main technical interface for customers during service execution and follow-up.
• Support customer training, technical briefings, and on-site guidance.
• Provide technical explanations, recommendations, and improvement proposals to customers.
• Ensure compliance with Health and Safety procedures, contractual requirements, and regulations.
• Contribute to service quotations, upgrades, and retrofit opportunities.
• Coordinate with service coordinators, project managers, engineering, and supply chain to ensure efficient execution.
• Maintain strong customer relationships and high satisfaction.

Skills

Field service experience

Troubleshooting

Electrical systems knowledge

Automation and control systems

Substation Automation Systems (MicroSC

Customer-facing experience

Willingness to travel

Tools

PLC

SCADA

DCS

Job description

The Senior Service Engineer is a key technical specialist responsible for delivering high-quality service solutions to customers throughout the full lifecycle of installed systems and equipment. The role combines advanced technical expertise with strong customer focus to ensure safe, reliable, and efficient operation of assets, while contributing to customer satisfaction.

What You Will Do

• Perform advanced commissioning, troubleshooting, maintenance, upgrades, and repairs on complex systems and equipment.
• Diagnose root causes of technical issues and implement effective corrective and preventive actions.
• Execute service activities in compliance with technical standards, quality requirements, and safety regulations.
• Act as a trusted technical interface for customers during service execution and after-service follow-up.
• Support customer training, technical briefings, and on-site guidance when required.
• Provide clear technical explanations, recommendations, and improvement proposals to customers.
• Ensure service activities comply with all Health and Safety internal procedures, contractual requirements, and regulatory standards.
• Provide technical input for service quotations, upgrades, and retrofit opportunities.
• Coordinate with service coordinators, project managers, engineering, and supply chain to ensure efficient execution.
• Act as the main point of contact for customers, maintaining strong relationships, and ensuring high levels of customer satisfaction.

Your background

• 5–10 years of hands‑on field service experience in industrial, electrical, automation, or power systems environments.
• Proven experience with complex installations, commissioning, troubleshooting, and lifecycle service activities.
• Background in customer‑facing roles, working independently on‑site and managing technical responsibility.
• Experience in service projects, outages, retrofits, upgrades, or system extensions is highly desirable.
• Strong knowledge of one or more of the following, depending on the business area: Automation and control systems (PLC, DCS, SCADA), Protection and control systems, communication networks.
• In‑depth knowledge of Substation Automation Systems such as MicroSCADA or similar will be beneficial.
• Ability to read and interpret electrical schematics and wiring diagrams, functional specifications and technical documentation.
• Willingness to travel frequently and work on customer sites, including occasional on‑call or outage support.