Incident Response & Customer Support Operator

We ARE Renewables; Zoetermeer; On-site; EUR 30,000 - 45,000; Full time

Job summary

A renewable energy services company in Zoetermeer seeks a Customer Services Support Operator. The role includes handling customer inquiries, dispatching technicians, and improving service processes. Candidates should possess excellent communication skills, a customer-oriented attitude, and must be flexible regarding working hours. A good command of both Dutch and English is essential. This is a full-time role with a contract duration of one year.

Qualifications

• Candidates must live within a 40 km radius of Zoetermeer.
• Fluent in Dutch and English.

Responsibilities

• Inform customers about incident handling.
• Handle incoming calls and emails.
• Dispatch service technicians efficiently.
• Collaborate with colleagues in the alarm center.
• Contribute to improving customer service processes.

Skills

Excellent communication skills

Customer-oriented attitude

Strong problem-solving skills

Stress resistance

Team-oriented attitude

Flexibility to work varied hours

Ability to manage multiple tasks

Education

Security Guard 2 diploma

Basic Emergency Center Operator training

Job description

A renewable energy services company in Zoetermeer seeks a Customer Services Support Operator. The role includes handling customer inquiries, dispatching technicians, and improving service processes. Candidates should possess excellent communication skills, a customer-oriented attitude, and must be flexible regarding working hours. A good command of both Dutch and English is essential. This is a full-time role with a contract duration of one year.