Customer Support Specialist

Midtronics; Houten; Hybrid; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Commuting allowance home/work

Bonus on company and personal targets

25 holiday days

Year-round travel insurance for family members

Participation in pension fund

Comprehensive insurance package

Possibility to work from home

Company and team activities

Job summary

A leading manufacturer of battery systems is seeking a Customer Support Specialist in Houten to ensure superior service and customer satisfaction. The role involves collaboration with account managers and precise processing of documents and transactions. Candidates should possess HBO+ education, 3-5 years of experience in a customer service role, and strong communication skills in Dutch and English. Join a dynamic team dedicated to vehicle safety and CO2 reduction with generous benefits including a bonus scheme and extensive support.

Qualifications

• 3–5 years of experience in a customer/internal commercial role.
• Proactive, flexible, and professional with strong interpersonal skills.
• Energetic, reliable, resilient, and confident personality.

Responsibilities

• Communicate with customers to provide information about products and services.
• Handle order entry, order confirmation, and invoicing.
• Resolve customer service or billing complaints.

Skills

Strong communication skills in Dutch

Strong communication skills in English

Planning and organizational skills

Interpersonal skills

Customer-focused

Education

HBO+ education or equivalent

Job description

Overview

Midtronics, a leading manufacturer of advanced battery testing and charging systems, is looking for a driven professional to join our team. We develop cutting-edge solutions for 12V, 24V, and high-voltage EV batteries, playing a key role in the fast-evolving world of electrification and autonomous vehicles. At Midtronics, you’ll have the opportunity to make a direct impact in an industry focused on reducing CO2 emissions and improving vehicle safety.

Job Summary

The Customer Support Specialist is accountable for the accurate and timely processing of documents and transactions, ensuring superior service and customer satisfaction. This role requires close collaboration with account managers, attention to detail, and a proactive approach to resolving customer issues.

Key Responsibilities

• Communicate with customers via telephone, email, or in person to provide information about products and services.
• Handle order entry, order confirmation, and invoicing for customers.
• Prepare and manage all required shipping documents.
• Resolve customer service or billing complaints, including exchanges, refunds, and invoice adjustments.
• Contact customers to respond to inquiries and provide updates on claim investigations or planned adjustments.
• Recommend improvements in products, packaging, shipping, service, or billing procedures to prevent future issues.
• Collaborate closely with account managers regarding sales and bookings.
• Maintain accurate customer information in the Midtronics business system.
• Ensure correct selling prices and discounts in the Midtronics business system.
• Update Midtronics price lists for external circulation to customers.
• Prepare weekly and monthly reports on sales, bookings, and backlog.

Preferred Qualifications & Skills

• HBO+ education or equivalent.
• 3–5 years of experience in a customer / internal commercial role.
• Strong communication skills in Dutch and English (verbal and written). Additional languages (German, French) are a plus.
• Strong planning and organizational skills – you maintain an overview, even when things get busy.
• Team player with a collaborative and positive approach.
• Proactive, flexible, and professional with strong interpersonal skills.
• Commercially driven and customer-focused.
• Energetic, reliable, resilient, and confident personality.

We offer

• Commuting allowance home/work.
• Bonus on company and personal targets.
• 25 holiday days in case of FT employment.
• All year-round travel insurance including family members.
• Participation in the pension fund (Zwitserleven) with minimal own contribution.
• Comprehensive package of insurance like stop loss insurance in case of illness, WGA gap insurance, WIA excess insurance.
• Possibility to work from home if projects allow this.
• Lots of company and team activities and events!