Junior Customer Service Representative

Solera Holdings, LLC.; Den Haag; On-site; EUR 28,000 - 35,000; Full time

Job summary

A leading technology service provider is seeking a motivated Customer Service Representative in The Hague, Netherlands. This entry-level role involves delivering exceptional support through various channels, ensuring customer satisfaction. Ideal candidates should possess excellent communication skills in English and Dutch and have a vocational level of thinking and working. Join a dynamic team and contribute to building long-term customer relationships while working in a supportive environment.

Qualifications

• Previous experience in customer service or a similar role, preferably in a technology or software company.
• Attention to detail in customer interactions.

Responsibilities

• Provide prompt and professional customer support via phone, email, and chat.
• Act as a knowledgeable resource regarding company products.
• Maintain accurate records of customer interactions in CRM.
• Escalate complex issues to appropriate teams.
• Adhere to company policies while maintaining professionalism.

Skills

Excellent written and verbal communication skills in English and Dutch

Strong problem-solving abilities

Customer-centric mindset

Education

Vocational/university of applied sciences (HBO) level

Job description

Join to apply for the Customer Service Representative 1 role at Solera Holdings, LLC.

Company: Digidentity
As a Customer Service Representative at Digidentity, you will be an integral part of our dynamic team, providing exceptional support to our global clientele. Based in The Hague, Netherlands, you will be at the forefront of delivering first-class customer service, ensuring customer satisfaction and fostering long-term relationships with our valued customers.

Your primary responsibility is to deliver comprehensive customer support across multiple channels. The goal is to assist every customer who contacts the service desk in a timely and professional manner. This means responding to enquiries, offering guidance, and conducting verification checks.

Responsibilities

• Provide prompt and professional customer support via multiple channels, including phone, email, and chat, in a timely and efficient manner.
• Act as a knowledgeable resource regarding Digidentity products, offering guidance and assistance to customers as needed.
• Maintain accurate records of customer interactions using our CRM system.
• Escalate complex issues to the appropriate teams or supervisors as necessary, ensuring timely resolution.
• Adhere to company policies and procedures while maintaining professionalism and confidentiality in all customer interactions.

Requirements

• Vocational/university of applied sciences (HBO) level of thinking and working.
• Previous experience in customer service or a similar role, preferably in a technology or software company.
• Excellent written and verbal communication skills in both English and Dutch.
• Strong problem‑solving abilities with keen attention to detail.
• Customer‑centric mindset with a genuine passion for helping others.

Join our team at Digidentity and become a key player in delivering exceptional customer service. Apply now to embark on an exciting career journey with us!

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Other

Industries

• IT Services and IT Consulting

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