Implementation Consultant

Rotterdam Innovation City; Den Haag; On-site; EUR 55,000 - 65,000; Full time

Job summary

Rotterdam Innovation City is looking for an Implementation Consultant for Qooling in The Hague. You will be the main contact during onboarding, guiding new customers through the platform and providing training to ensure a successful start.

You will collaborate with Sales and Customer Success, gather product feedback, and travel to customer sites for go-live sessions to maximize platform adoption across diverse user groups.

Qualifications

• Experience in software consultancy.
• Strong written and verbal communication skills.
• Fluency in Dutch and English.
• Detail-oriented and analytical.
• Customer-oriented mindset.
• Understanding of business processes.
• Project management skills.

Responsibilities

• Onboard New Customers
• Train people
• Manage the implementation process
• Adoption at customers

Skills

Software consultancy

Communication skills

Dutch & English

Detail-oriented

Customer-oriented

Business processes

Project management

Job description

Department: Customer

Employment Type: Full Time – Hybrid

Compensation Range: €55,000 – €65,000/year (Including Holiday Allowance)

About the Role

As an Implementation Consultant within Qooling, you will be responsible for onboarding and training new customers. When a company signs up for the Qooling Platform, you will be their single point of contact and accountable for their successful onboarding. As an implementation consultant, you have an important role. You are the one who gives new customers a running start with the platform. You will also get direct feedback on the product, so you will be expected to gather and share this information with the product team. Next to the product team, you will work first-hand with Sales and Customer Success.

This is an in-office role in The Hague

A Day in the Life of an Implementation Consultant

Being responsible for the customer after signing up for the platform means that you will create a deep relationship with these customers. You will have kick-off calls when new customers sign up. For these implementation projects, you will have to create realistic planning and manage all stakeholders from both sides. As the main product specialist you will also be heavily involved in current customers when they try new possibilities and need a helping hand. You will be the go-to person when it comes to leveraging the platform and getting the most out of it.

When the go-life is moment is there, you will travel to the customer and give the required training and onboarding sessions with different kind of users.

Responsibilities

• Onboard New Customers
• Train people
• Manage the implementation process
• Adoption at customers

What We’re Looking For

• Experience in software consultancy
• Strong written and verbal communication skills
• Dutch and English language
• Detail-oriented and analytical
• Customer-oriented
• Understand business processes
• Project management skills

Why Join Qooling?

• Lot’s of freedom but also a lot of responsibility
• Flexible holiday schedule.
• Having a real impact on people working lives