Implementation Consultant

TimeEdit; Utrecht; On-site; EUR 45,000 - 60,000; Full time

Job summary

TimeEdit is seeking an Implementation Consultant in Utrecht to enhance the onboarding experience with our Academic Operations Platform. This role involves advising universities, managing project complexities, and training clients on effective usage of TimeEdit.

The ideal candidate will have experience in SaaS implementations, exceptional communication skills, and the ability to manage multiple projects efficiently. Fluency in Dutch is required, as well as a positive, collaborative attitude.

Qualifications

• Experience as an Implementation consultant or System Owner at a SaaS company.
• Knowledge of SaaS implementation processes.
• Ability to manage multiple onboarding projects.

Responsibilities

• Advise customers during onboarding projects.
• Conduct workflow discussions to optimize customer setups.
• Train customers to effectively use TimeEdit.

Skills

Software implementations

Exceptional communication skills

Technical acumen in SaaS products

Project management

Team collaboration

Job description

About the Job

At TimeEdit, we believe in context over control - you’ll get the clarity and support you need, then the freedom to run with it. Our Academic Operations Platform sits at the core of some of the world’s most forward-thinking higher education institutions, helping them resolve scheduling conflicts, streamline operations, and improve the daily experience for both students and staff. Backed by leading SaaS investors and with 20+ years of domain expertise, we’ve expanded from Scandinavia to the UK and APAC. Today, over 200 universities and colleges trust TimeEdit to power their operations - and we’re just getting started.

We’re now looking for a new Implementation Consultant to join our growing team in Utrecht and help us implement our Academic Operations solutions across the region.

The Role

The TimeEdit Customer Success team plays a pivotal role in helping universities transition from legacy systems and spreadsheets, ensuring a smooth onboarding and adoption process. As an Implementation Consultant you will:

• Be the process and system expert advising and guiding our customers during the onboarding project
• Conduct workflow conversations to advise optimal structure and workflow for each customer
• Be responsible for the technical set-up and configuration of TimeEdit throughout the customer onboarding
• Train and educate customers on how to effectively utilise TimeEdit to receive maximum value from the product
• Surface implementation and onboarding blockers and trends to improve overall set-up and onboarding experience
• Be a product expert and understand how different tailored TimeEdit set-ups and workflows serve different purposes and demands
• Serve as a trusted advisor, and represent the voice of the customer to inform our sales process and product roadmap
• Travel occasionally – for customer kickoffs, trainings, and events

We urge you to apply if you:

• Have previous experience working directly with software implementations, either as a Implementation consultant/manager or System Owner at a SaaS company implementing configurable software
• Knowledge of, and technical acumen relevant to, the implementation of SaaS products and services
• Proven track record of managing multiple concurrent onboarding projects with varying complexity levels
• Have exceptional communication skills, highly organised and collaborative
• Are empathetic, positive attitude with a desire to help our customers reach their goals
• A teamplayer who likes to help your colleagues and is not afraid to ask for help
• Are driven, self-motivated, enthusiastic and with a “can do” attitude
• Likes a hybrid work environment with approx 2-3 days a week in the office, (during the onboarding phase we do exect you to be in the office 3 days a week).
• Are fluent in Dutch