Implementation Consultant, Dutch Speaking

OpenUp; Amsterdam; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

27.5 vacation days per year

€1500 annual personal development budget

ClassPass contribution

Monthly home internet/phone contribution (€50)

Daily healthy and vegetarian lunch

Regular office yoga and meditation classes

Flexible work model

Free access to all OpenUp products for you and your family

Job summary

OpenUp in Amsterdam is seeking an Implementation Consultant to enhance customer engagement with its mental well-being platform. Your responsibilities include facilitating onboarding sessions for clients and ensuring strong stakeholder relationships.

The ideal candidate is fluent in German, possesses strong communication skills, and has experience managing projects effectively. Join a diverse and international team doing meaningful work in mental health.

Qualifications

• Experience owning a project from A to Z.
• Familiarity with customer success metrics, including NPS.
• Proven ability to manage multiple onboarding projects.

Responsibilities

• Facilitate onboarding sessions for HR users and leadership teams.
• Engage executive sponsors for each account.
• Guide users through the onboarding process.

Skills

Strong communication and interpersonal skills

Ability to engage effectively with stakeholders

Project management

Fluency in German

Job description

OpenUp is on a mission to make mental well-being accessible to everyone. Through a high tech & high touch approach, the company supports organizations, their employees, and their families with proactive and practical mental health services.

Clients use OpenUp’s digital platform to access 1:1 check-ins, online courses, articles, videos, group sessions, mindfulness practices, and support from mental well-being experts. OpenUp also includes Lifestyle Experts focused on nutrition, exercise, and sleep, offering a holistic approach to health.

OpenUp is growing internationally and works with more than 1500 companies, giving 500K+ employees access to its product.

About the role

OpenUp is seeking a dedicated Implementation Consultant to help ensure customers have a successful first 3 months with the platform, laying the foundation for long-term engagement and satisfaction. The role requires a passion for mental well-being, along with strong interpersonal skills, technical confidence, and a customer-first mindset.

• Facilitate onboarding sessions for HR users, leadership teams, and general users, dedicating 8 to 12 hours per customer.
• Identify and engage executive sponsors for each account, building strong relationships.
• Ensure leadership teams are well-acquainted with OpenUp so they can champion the platform within their organizations.
• Guide users through the onboarding process and address questions or concerns.
• Participate in the final stages of pre-sales to support a seamless transition to onboarding.
• Focus on high Net Promoter Scores (NPS), speedy delivery, and engagement with key stakeholders.
• Work closely with the Support and Customer Success Consultancy teams to optimize customer experience.

About you

• Experience owning a project from A to Z.
• Strong communication and interpersonal skills.
• Ability to engage effectively with stakeholders at all levels.
• Familiarity with customer success metrics, including NPS and engagement indicators.
• Proven ability to manage multiple onboarding projects simultaneously.
• Fluency in German.
• A keen interest in or experience with mental health advocacy, especially within workplace settings.
• Familiarity with project management principles and organizational skills to coordinate engagement initiatives effectively.

What you can expect

Joining OpenUp means being part of a fast-growing company doing meaningful work with a diverse and international team. The team also enjoys activities such as weekly borrels, after-work sports classes, a yearly ski trip, and a padel tournament.

• 27.5 vacation days per year
• €1500 annual personal development budget
• ClassPass contribution
• Monthly home internet/phone contribution (€50)
• Daily healthy and vegetarian lunch at the office
• Regular office yoga, meditation classes, or breathing exercises
• Flexible work model with hybrid and remote options
• Monthly drinks, summer fest, and other activities
• Free and unlimited access for you and your family to all OpenUp products, including psychologists