Intern Customer Team

Rotterdam Innovation City; Den Haag; On-site; EUR 17,000 - 25,000; Part time

Benefits offered by this job

Freedom and ownership

Learn from SaaS professionals

Real impact on customers

Office near The Hague centre

Growth opportunities

Job summary

Qooling is seeking a Customer Team Intern / Working Student to support our Customer Success, Implementation, and Support teams from The Hague, in-office. You will learn how a fast-growing B2B SaaS company operates, assisting with onboarding, support processes, and customer communications.

You will work closely with Customer Success Managers and Implementation Consultants, gaining hands-on experience in customer activity data analysis, documentation, testing new features, and webinar

Qualifications

• Must be a current HBO or WO student.
• Strong communication in Dutch and English.
• Interest in SaaS, customer success, or tech.

Responsibilities

• Support customers by email and phone.
• Assist Implementation consultants with running projects.
• Help improve internal documentation and knowledge base articles.

Skills

Communication Dutch & English

Organized & detail-oriented

Proactive mindset

Education

HBO/WO student

Job description

Department: Customer Success / Services

Employment Type: Internship or Working Student - In Office

Compensation Range: Competitive internship allowance / hourly compensation

About the Role

As a Customer Team Intern / Working Student at Qooling, you will support our Customer Success, Implementation, and Support teams in helping customers get the most value out of the Qooling platform.

This is a broad and hands-on role where you will learn how a fast-growing B2B SaaS company works behind the scenes. You will work closely with Customer Success Managers and Implementation Consultants and gain experience in customer communication, software onboarding, support processes, and operational improvements.

You are proactive, eager to learn, and not afraid to take ownership. No two days are the same, and you will quickly become an important part of the team.

This is an in-office role in The Hague

A Day in the Life of a Customer Team Intern / Working Student

Your day can vary from solving support questions and updating our knowledge base to supporting onboarding projects or assisting with updating our Qooling Academy. You might help analyze customer activity data, improve internal documentation, test new platform functionality, or help organize webinars and customer communications.

Because we are a growing company, you will have the opportunity to work on real projects and directly contribute to improving the customer experience.

Responsibilities

• Support customers by email and phone
• Assist Implementation consultants with their running projects
• Help improve internal documentation and knowledge base articles, including our Qooling Academy
• Analyze customer usage and activity data
• Test new platform features and provide feedback
• Help optimize internal processes within the customer team

What We’re Looking For

• Currently studying HBO or WO
• Strong communication skills in Dutch and English
• Interested in SaaS, Customer Success, or Technology
• Organized and detail-oriented
• Proactive mindset and eager to learn
• Comfortable working in a fast-paced startup environment
• Available at least 24-40 hours per week

Why Join Qooling?

• A lot of freedom and ownership from day one
• Opportunity to learn directly from experienced SaaS professionals
• Real impact on customers and internal processes
• Fast-growing international software company
• Friendly and ambitious team culture
• Office near the center of The Hague
• Possibility to grow within the company after your internship/study