Hybrid Mid‑Market Customer Success Manager (DACH): Drive Adoption

Tellent; Amsterdam; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid Amsterdam/Cologne office

International team environment

Learning budget

Pension plan

Wellness benefits

Holiday policy

Work from anywhere (4 weeks)

MacBook + tools

Home office allowance

Job summary

Tellent, a leading Talent Management Suite, is seeking a Mid-Market Customer Success Manager for the DACH market. You will manage a dynamic portfolio, drive product adoption, and optimize CS processes.

You will partner with AMs on renewals and upsell opportunities, while shaping scalable CS strategies and customer education. You will engage in webinars, user groups, and events, ensuring strong relationships and measurable impact on NRR and churn reduction.

Qualifications

• Strong written and verbal communication in German (C1) and English (B2).
• Proven experience in Customer Success, Account Management, or Digital Marketing within a SaaS environment.
• Ability to translate complex customer needs into automated, scalable playbooks and campaigns.
• Exceptional 1:1 presentation and relationship-building skills, with mid-market stakeholders.
• Proficiency in using data and CS tools to measure campaign effectiveness and portfolio health.
• A proactive, "experiment‑and‑learn" approach to building a new role in a fast-growing team.

Responsibilities

• Hybrid Engagement Strategy: Manage and retain a dedicated portfolio using both 1:1 consultative deep dives and scalable 1-to-many initiatives.
• Digital Customer Journey Design: Design, execute, and continuously improve the digital journey for mid‑market customers, ensuring value‑driven touchpoints from onboarding through renewal.
• Scaled Program Execution: Build and run digital programs using email, in-app messaging, video, and webinars to drive product adoption at scale.
• Data-Driven Proactivity: Analyze usage patterns and behavioral signals to prioritize outreach, identifying "silent" customers or those at risk before churn occurs.
• Commercial Growth: Partner with Account Managers to identify, qualify, and document expansion (upsell/cross‑sell) opportunities discovered during your digital campaigns or 1:1 sessions.
• Community & Feedback: Foster a sense of community by hosting user groups and events, while relaying critical customer feedback to Product and Development teams to shape the roadmap.

Skills

German (C1)

English (B2)

Customer Success

Account Management

Digital Marketing

Playbooks & campaigns

Data-driven

Job description

Tellent, a leading Talent Management Suite, is seeking a Mid-Market Customer Success Manager for the DACH market. You will manage a dynamic portfolio, drive product adoption, and optimize CS processes.

You will partner with AMs on renewals and upsell opportunities, while shaping scalable CS strategies and customer education. You will engage in webinars, user groups, and events, ensuring strong relationships and measurable impact on NRR and churn reduction.