Hybrid IT Support Technician (Mac & Windows)

Inspired Thinking Group (ITG); Utrecht; Hybrid; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Employee stock ownership

27 days annual leave

Hybrid working model

Travel allowance

Bike lease program

High-end laptop

Pension contribution

Office snacks

Mental health support

Training and courses

Pet-friendly office

Job summary

Inspired Thinking Group in the Netherlands is seeking an IT Service Technician to deliver high-quality 1st and 2nd line support for Mac and Windows users across the organisation. You will troubleshoot hardware, software, VPN and M365 issues, and communicate solutions clearly to non-technical colleagues.

This hybrid role offers a customer-focused environment with ticketing in HaloITSM, on-site and remote work options, and a strong emphasis on continuous learning.

Qualifications

• Proficiency in Mac and Windows operating systems.
• Understanding of M365, Exchange, and Entra ID.
• Familiarity with MDM platforms.
• Basic networking knowledge (VPN, DNS, TCP/IP).
• Excellent customer service and communication.

Responsibilities

• Provide 1st and 2nd line support via phone, email, and in-person.
• Troubleshoot hardware, software, and apps.
• Manage tickets with HaloITSM and document actions.
• Onboard/offboard users; manage SaaS access.
• Support Mac and Windows devices; resolve M365 issues.
• Assist with printers, peripherals, and equipment.
• Deliver professional customer service and clear tech guidance.

Skills

Mac & Windows support

M365 & Exchange

Troubleshooting

Customer service

MDM troubleshooting

VPN networking

Tools

HaloITSM

Kandji

Intune

NinjaOne

Office 365

Job description

Inspired Thinking Group in the Netherlands is seeking an IT Service Technician to deliver high-quality 1st and 2nd line support for Mac and Windows users across the organisation. You will troubleshoot hardware, software, VPN and M365 issues, and communicate solutions clearly to non-technical colleagues.

This hybrid role offers a customer-focused environment with ticketing in HaloITSM, on-site and remote work options, and a strong emphasis on continuous learning.