IT Support Engineer

Shuter Smith International; Den Haag; On-site; EUR 32,000 - 46,000; Full time

Job summary

Shuter Smith International in The Hague is seeking an IT Support Engineer to join a fast-growing team. This hands-on role is ideal for a developing IT professional who enjoys solving technical issues, supporting end users, and ensuring smooth day-to-day IT operations.

You will provide second-line support across hardware, software, infrastructure and workplace technology, manage onboarding/offboarding, configure devices, support AV and video conferencing, handle service requests, and maintain

Qualifications

• 12–24 months in IT support (1st/2nd line).
• Proficient with Windows 10/11, Active Directory, and Microsoft 365.
• Hands-on hardware deployment and troubleshooting.
• Experience with ITSM ticketing systems in a professional environment.
• Strong problem-solving, communication and customer service skills.
• Well-organised with attention to detail and a proactive approach.
• ITIL Foundation, Microsoft certifications, or CompTIA qualifications are advantageous.
• Experience supporting AV and video conferencing technologies is beneficial.
• Must have the legal right to work and reside in the EU/Netherlands.

Responsibilities

• Provide second-line technical support and resolve incidents from Helpdesk.
• Troubleshoot hardware, software, network, Microsoft 365, and Windows issues.
• Manage user onboarding and offboarding, including account and device provisioning.
• Configure, deploy, maintain and replace desktops, laptops, and mobile devices.
• Support meeting room technology, video conferencing and AV equipment.
• Process service requests including software installations and licence assignments.
• Maintain asset records and ITSM documentation.
• Monitor tickets against SLA targets and ITIL practices.
• Escalate complex issues to specialist teams with clear docs.
• Create troubleshooting guides and support documentation.

Skills

Windows 10/11

Active Directory

Microsoft 365

ITSM

Problem solving

Communication

Customer service

Hardware deployment

Education

ITIL Foundation (cert)

Microsoft certifications

CompTIA qualifications

Tools

ITSM ticketing systems

Job description

An opportunity for an IT Support Engineer to join a fast-growing organization in The Hague. This hands-on role is ideal for a developing IT professional who enjoys solving technical issues, supporting end users, and ensuring smooth day-to-day IT operations. As a key member of the IT team, you will provide first and second-line support across hardware, software, infrastructure, and workplace technology.

Key Responsibilities

• Provide second-line technical support, resolving incidents escalated from the Helpdesk and performing root cause analysis on recurring issues.
• Troubleshoot hardware, software, network, Microsoft 365, and Windows-related problems.
• Manage user onboarding and offboarding, including account creation, access management, device provisioning, and IT inductions.
• Configure, deploy, maintain, and replace desktops, laptops, mobile devices, and peripherals.
• Support meeting room technology, video conferencing systems, and AV equipment to ensure seamless operation.
• Process service requests including software installations, access requests, hardware provisioning, and licence assignments.
• Maintain accurate asset records and update documentation within the ITSM platform.
• Monitor and manage tickets in line with SLA targets and ITIL best practices.
• Escalate complex issues to specialist teams with clear and complete documentation.
• Contribute to knowledge management by creating troubleshooting guides and support documentation.

Your Profile

• Minimum 12-24 months experience in an IT support role providing first/second-line support.
• Good knowledge of Windows 10/11, Active Directory, and Microsoft 365.
• Hands‑on experience with hardware deployment, configuration, and troubleshooting.
• Experience working with ITSM ticketing systems in a professional environment.
• Strong problem‑solving, communication, and customer service skills.
• Well‑organised with excellent attention to detail and a proactive approach.
• ITIL Foundation, Microsoft certifications, or CompTIA qualifications are advantageous.
• Experience supporting AV and video conferencing technologies is beneficial.
• Must have the legal right to work and reside in the EU/Netherlands.

This position will appeal to somebody with 12 to 24 months of experience who wants to be challenged and can deliver efficient and effective IT support.

This is an initial 3-month assignment with scope for prolongation. Candidates should be available to start by 1st August