Hybrid IT Support Engineer – 1st/2nd Line

Total Solutions; Randstad; Hybrid; EUR 31,000 - 33,000; Full time

Job summary

Total Solutions in Amsterdam is seeking an experienced IT Support Engineer to provide onsite and remote 1st and 2nd line support for an international team. You will help optimize the working environment and manage tickets, in a hybrid on-site/remote setting.

The role requires 3+ years in IT support, strong English, and knowledge of IT infrastructure and Microsoft client/server environments. Project-based contract till year-end with possible extension; sponsorship not provided.

Qualifications

• At least 3 years' experience in all-round IT support.
• Experience with working in an international IT environments.
• Understanding of IT infrastructure and security architectures.
• Expertise in Microsoft Client/Server operational systems and applications.
• Handling of common software and platform technologies.
• Excellent interpersonal and communication skills.
• Fluency in English and preferably Dutch.
• Planning, project coordination and problem-solving skills.

Responsibilities

• Manage incoming tickets 1st and 2nd line.
• Provide one-on-one technical support in a hybrid setting (on-site and remote).
• Take ownership of customer issues reported through ICT Service Desk and see problems through to resolution.
• Deal with installation, troubleshooting and maintenance of laptops, monitors and accessories in the office.
• Perform user administration tasks: adding, removing and configuring users in directory services.

Skills

IT support

International IT environments

IT infrastructure

Security architectures

Microsoft Client/Server

Software & platforms

Communication skills

English fluency

Dutch language

Planning & coordination

Job description

Total Solutions in Amsterdam is seeking an experienced IT Support Engineer to provide onsite and remote 1st and 2nd line support for an international team. You will help optimize the working environment and manage tickets, in a hybrid on-site/remote setting.

The role requires 3+ years in IT support, strong English, and knowledge of IT infrastructure and Microsoft client/server environments. Project-based contract till year-end with possible extension; sponsorship not provided.