Hybrid Export Account Specialist – Customer Experience

Medtronic

Heerlen

Hybrid

EUR 52,000 - 78,000

Full time

12 days ago

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Benefits offered by this job

Hybride werken

Job summary

Medtronic zoekt een Export Account Specialist voor een hybride rol in Heerlen. Je werkt 2 dagen op kantoor en de rest vanuit huis, met focus op klanttevredenheid en naleving van processen. Je beheert oproepen, e-mails en documentflow, en verwerkt bestellingen in SAP. Ervaring in Emerging Markets is een pluspunt.

De functie vereist HBO-niveau, uitstekende Engels- en communicatieve vaardigheden, en flexibiliteit in een veranderende omgeving.

Qualifications

Vereisten omvatten HBO-werk- en denkkader.

Responsibilities

Provide a professional level of expertise and service, applying Medtronic processes, tools, policies and are capable to monitor product- and information flows.
Resolve issues in an efficient, compliant way.
Strive for the highest level of customer experience. Get to know the customer, comply with their specific requirements, and take care of their need and strive to exceed their expectations.
Process orders in ERP (i.e., SAP) systems.
Manage all incoming calls, handle all incoming e-mails.
Deal with customer requests, complaints, letter of credits and tender documents.
Have a strong focus on customer satisfaction and can build lasting relationships with customers, commercial teams and partners in other departments and disciplines.