Hybrid: Customer Care & Order Operations Expert

Medtronic; Heerlen; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic in the Netherlands is seeking a Customer Care Operations professional to support end-to-end Offer-to-Cash across multiple European markets. You will interact with Sales, Finance, Supply Chain, Logistics and Quality to ensure a high-quality customer experience.

We value a bachelor degree or equivalent experience, strong French and English, and a pro-active mindset. The role offers a hybrid schedule with multiple office days per week near Heerlen and meaningful opportunities to learn and

Qualifications

• Bachelor degree or equivalent professional experience
• Experience in Customer Care, Order Management, Sales Support, Operations or similar
• Excellent verbal and written communication in French & English
• Problem-solving with proactive ownership mindset
• Strong organizational skills in a dynamic environment
• Experience with SAP or comparable ERP systems

Responsibilities

• Serve as the primary operational contact for customers and business partners, building trusted relationships and delivering outstanding customer experience
• Manage the end-to-end Offer-to-Cash process, ensuring accurate, timely and compliant execution while balancing customer needs with operational excellence
• Take ownership of customer inquiries and issues, delivering first-time-right solutions
• Collaborate with Sales, Customer Care, Finance, Supply Chain, Logistics, Quality and cross-functional partners
• Promote self-service and digital solutions to reduce manual interactions
• Identify risks and inefficiencies, translating insights into improvements

Skills

French language

English language

Customer care experience

ERP systems (SAP)

Analytical thinking

Education

Bachelor degree or equivalent professional experience

Tools

SAP

Microsoft Office

Job description

Medtronic in the Netherlands is seeking a Customer Care Operations professional to support end-to-end Offer-to-Cash across multiple European markets. You will interact with Sales, Finance, Supply Chain, Logistics and Quality to ensure a high-quality customer experience.

We value a bachelor degree or equivalent experience, strong French and English, and a pro-active mindset. The role offers a hybrid schedule with multiple office days per week near Heerlen and meaningful opportunities to learn and