Hybrid Customer Success & Support Advisor (Amsterdam)

Prodigi Group; Amsterdam; Hybrid; EUR 28,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Holiday allowance

25 days holiday + birthday days

Hybrid work model

Diversity & inclusion

Job summary

Prodigi Group is seeking a Customer Services Advisor to join our growing team in Amsterdam. You’ll respond to merchant enquiries via Zendesk, own tickets from start to finish, and ensure high standards of service and professionalism across our brands.

You’ll resolve order status queries and product questions, collaborate with colleagues, and help improve customer experience while maintaining strong brand voice and CET-hours flexibility.

Qualifications

• Minimum 3 years of customer service experience.
• Fluent English (written and spoken).
• Excellent written communication, able to adapt tone to brand voices.
• Strong problem-solving skills and judgement on escalation.
• Experience using Zendesk.
• Comfortable remote work with self-motivation and time management.
• Ability to handle multiple priorities and work under pressure.
• Friendly, personable approach for customers.
• Available to work CET hours with flexibility during busy periods.

Responsibilities

• Respond to customer tickets in Zendesk across multiple brands, owning tickets from start to finish.
• Own merchant communication from initial contact to resolution, maintaining brand tone.
• Escalate technical or complex queries to subject matter experts while maintaining customer relationship.
• Follow brand guidelines to match tone and policies of each brand.
• Meet quality and efficiency targets for ticket handling time and customer satisfaction.
• Contribute to team knowledge by identifying common queries and suggesting improvements to help centre content or macros.
• Work with the Customer Services team to continuously improve the customer experience.

Skills

Customer service

Zendesk

English fluency

Written communication

Multitasking

Remote work

Brand voice

Time management

Problem solving

Tools

Zendesk

Job description

Prodigi Group is seeking a Customer Services Advisor to join our growing team in Amsterdam. You’ll respond to merchant enquiries via Zendesk, own tickets from start to finish, and ensure high standards of service and professionalism across our brands.

You’ll resolve order status queries and product questions, collaborate with colleagues, and help improve customer experience while maintaining strong brand voice and CET-hours flexibility.