Customer Success Specialist — Onboarding & Support (Amsterdam)

Love Recruitment International; Amsterdam; Hybrid; EUR 39,000 - 48,000; Full time

Job summary

Love Recruitment International is assisting a global health-tech brand in Amsterdam to hire a Customer Success Specialist. You will manage onboarding, respond to customer inquiries, and coordinate with technical teams to resolve issues across Europe.

You will guide customers through product questions, onboarding, and training, while contributing to knowledge-base content and customer success metrics. The role is based in central Amsterdam with an international team.

Qualifications

• At least two years in a customer service or customer success role.
• Strong written and verbal English communications skills.
• Experience managing multiple cases across CRM and digital support systems.
• Bonus: B2B, medical-device, healthcare or technical-support experience or an additional European language.

Responsibilities

• Respond to customer and partner inquiries and manage support tickets from first contact through to resolution.
• Provide first-line product and software support and coordinate with the Technical Support team for complex issues.
• Support onboarding and product training for new customers and follow up on unresolved items.
• Develop and maintain FAQs and knowledge-base content and support customer success KPIs and reporting.

Skills

Customer service

Customer success

English communication

Multi-tasking

Tools

CRM

Support software

Job description

Love Recruitment International is assisting a global health-tech brand in Amsterdam to hire a Customer Success Specialist. You will manage onboarding, respond to customer inquiries, and coordinate with technical teams to resolve issues across Europe.

You will guide customers through product questions, onboarding, and training, while contributing to knowledge-base content and customer success metrics. The role is based in central Amsterdam with an international team.