Hybrid Customer Success Specialist - Onboarding & AI Value

Plauti; Arnhem; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Competitive base salary

Uncapped commission

Public transport card

Pension plan

Hybrid workplace

FIFA gaming

Team-building events

Social lunches

Job summary

Plauti is seeking a Customer Success professional to onboard and support our clients, ensuring maximum value from our data solutions. You’ll work with a dedicated group of customers and collaborate on scalable improvements to onboarding and content.

You’ll engage across onboarding, configuration, and regular check-ins, balancing relationship management with technical product enablement. A hybrid Arnhem-based role with a collaborative, game-filled culture awaits.

Qualifications

• 2–4 years of customer success experience or equivalent
• Strong communication skills with a good listener
• Willingness to meet customers in different time zones
• Self-motivated and able to coordinate activities across many customers
• Proactive and open to experimenting with AI tools
• Translate technical product abilities into customer value
• Good command of English (written and spoken)

Responsibilities

• Onboard customers and configure solutions for success
• Guide customers during onboarding, setup, and regular check-ins
• Identify and implement improvements to onboarding content and processes
• Maintain and grow customer relationships long-term
• Collaborate with Account Managers for commercial aspects
• Balance time management with empathy and customer advocacy

Skills

Customer success

Strong communicator

English proficiency

Time-zone meetings

Independent work

AI tools

Technical savvy

Tools

AI Tools

Job description

Plauti is seeking a Customer Success professional to onboard and support our clients, ensuring maximum value from our data solutions. You’ll work with a dedicated group of customers and collaborate on scalable improvements to onboarding and content.

You’ll engage across onboarding, configuration, and regular check-ins, balancing relationship management with technical product enablement. A hybrid Arnhem-based role with a collaborative, game-filled culture awaits.