Customer Success Specialist: Onboarding & Value at Scale

Plauti

Arnhem

Hybrid

EUR 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Pension scheme

Bike lease programme

Work from home allowance

Home office compensation

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Job summary

Plauti is seeking a Customer Success professional in the Netherlands to guide onboarding, configuration, and regular check-ins with a dedicated group of customers. You will balance relationship management with technical product onboarding and troubleshooting.

The role emphasizes value delivery over commercial aims, with a friendly, fast-paced, international team and a hybrid work setup including home office compensation and device choices.

Qualifications

Experience in onboarding and guiding customers through configuration and regular check-ins.
Ability to manage customer relationships and troubleshoot product onboarding issues.
Focus on delivering value and helping customers scale with the product.

Responsibilities

Work with your own group of customers and manage relationships and onboarding.
Contribute to projects that improve onboarding flow and related content.
Participate in initiatives that design courses and scale customer value.

Skills

Relationship management

Onboarding

Troubleshooting

Customer success

Job description

The role emphasizes value delivery over commercial aims, with a friendly, fast-paced, international team and a hybrid work setup including home office compensation and device choices.

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