Customer Success Specialist | Medior /

Plauti; Arnhem; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Pension scheme

Bike lease programme

Work from home allowance

Home office compensation

Choose your own device

Job summary

Plauti is seeking a Customer Success professional in the Netherlands to guide onboarding, configuration, and regular check-ins with a dedicated group of customers. You will balance relationship management with technical product onboarding and troubleshooting.

The role emphasizes value delivery over commercial aims, with a friendly, fast-paced, international team and a hybrid work setup including home office compensation and device choices.

Qualifications

• Experience in onboarding and guiding customers through configuration and regular check-ins.
• Ability to manage customer relationships and troubleshoot product onboarding issues.
• Focus on delivering value and helping customers scale with the product.

Responsibilities

• Work with your own group of customers and manage relationships and onboarding.
• Contribute to projects that improve onboarding flow and related content.
• Participate in initiatives that design courses and scale customer value.

Skills

Relationship management

Onboarding

Troubleshooting

Customer success

Job description

Picture this: starting your day with a smile, surrounded by a curious, inclusive, and motivated team that knows how to balance hard work with plenty of fun. Collaboration is at the heart of everything we do - whether it's brainstorming new ideas, sharing a laugh, or diving into a quick match in our game room.

At Plauti, we specialise in something every business needs but often overlooks: clean and actionable data. In today's world - where AI is transforming industries - clean data has never been more critical. After all, what good is AI if the data it relies on is outdated or inconsistent?

Since our founding in 2011, Plauti has evolved from a simple duplicate-check app into the #1 Data App on Salesforce AppExchange, trusted by more than 2,000 customers worldwide - from ambitious growing businesses to global brands like Nike, Disney, Sony, and Harvard University. We help organisations unlock the full potential of their customer data, enabling smarter decisions, better insights, and sustainable growth.

This job opening is for the 'Customer Success' team. This team helps our customers get the most value out of our solutions and guides them during onboarding, configuration, and regular check-ins. You will be working individually with your own group of customers as well as working on projects that improve the value that we deliver at scale (for example, improving the onboarding flow and content, designing courses, etc.). Your work will both contain relationship management and (technical) product onboarding and troubleshooting elements.

This role is specifically focussed on providing and proving value, not on the commercial aspects. Our Account Managers assist us for the commercial part.

Highlights

Flexibility to organize your work around your life

Very short lines of communication, fast decision making

International & multicultural environment

Super helpful team members, no micro management

Interesting combination of relationship building, technical challenges, and helping customers at scale.

Hybrid work, with home office compensation and choose your own device

Competitive compensation, pension scheme, bike lease programme, work from home allowance