Customer Succes Specialist | Medior

Plauti; Arnhem; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Competitive base salary

Uncapped commission

Public transport card

Pension plan

Hybrid workplace

FIFA gaming

Team-building events

Social lunches

Job summary

Plauti is seeking a Customer Success professional to onboard and support our clients, ensuring maximum value from our data solutions. You’ll work with a dedicated group of customers and collaborate on scalable improvements to onboarding and content.

You’ll engage across onboarding, configuration, and regular check-ins, balancing relationship management with technical product enablement. A hybrid Arnhem-based role with a collaborative, game-filled culture awaits.

Qualifications

• 2–4 years of customer success experience or equivalent
• Strong communication skills with a good listener
• Willingness to meet customers in different time zones
• Self-motivated and able to coordinate activities across many customers
• Proactive and open to experimenting with AI tools
• Translate technical product abilities into customer value
• Good command of English (written and spoken)

Responsibilities

• Onboard customers and configure solutions for success
• Guide customers during onboarding, setup, and regular check-ins
• Identify and implement improvements to onboarding content and processes
• Maintain and grow customer relationships long-term
• Collaborate with Account Managers for commercial aspects
• Balance time management with empathy and customer advocacy

Skills

Customer success

Strong communicator

English proficiency

Time-zone meetings

Independent work

AI tools

Technical savvy

Tools

AI Tools

Job description

Picture this: starting your day with a smile, surrounded by a curious, inclusive, and motivated team that knows how to balance hard work with plenty of fun. Collaboration is at the heart of everything we do; whether it’s brainstorming new ideas, sharing a laugh, or diving into a quick match in our game room.

At Plauti, we specialize in something every business needs but often overlooks: clean and actionable data. In today’s world, where AI is transforming industries, clean data has never been more critical. After all, what good is AI if the data it relies on is outdated or inconsistent?

This job opening is for the Customer Success team. This team helps our customers get the most value out of our solutions and guides them during onboarding, configuration, and regular check-ins. You will be working individually with your own group of customers as well as working on projects that improve the value that we deliver at scale (for example, improving the onboarding flow and content, designing courses, etc.). Your work will both contain relationship management and (technical) product onboarding and troubleshooting elements.

This role is specifically focussed on providing and proving value, not on the commercial aspects. Our Account Managers assist us for the commercial part.

Our success team consists of 5 colleagues (including the manager). You have a lot of freedom on how you organize your work. The team is located in Arnhem, the Netherlands.

It's a hybrid role where we expect you to join everyone at the office at least 3 days per week, however we see that most team members come more days just because the atmosphere is so good. We value a good work-life balance, so there is also time for a little talk or a video game in our game room.

What we expect

• You have 2-4 years of customer success experience, or other customer facing roles
• Technical savvy, you're a fast learner in complex software environments (coding/scripting knowledge is a plus)
• Willingness to meet customers in different time zones (sometimes evenings or early mornings are required)
• You are deeply self-motivated with the ability to work independently, coordinating activities across lots of customers
• You are a strong communicator and a good listener, you are proactive and you are keen on experimenting with AI Tools
• Ability to translate technical product abilities into customer value
• Focus on increasing customer happiness
• Gather customer feedback
• Manage and positively build out the customer relationship long-term
• Ability to balance time-management with empathy and customer advocacy
• Good grasp of English, both written and spoken

What we offer

• Competitive base salary, customized to match your profile and experience
• Performance-based commission plan (uncapped)
• A public transport business card (first class) for commuting
• Comprehensive pension plan to secure your future
• Exceptional working conditions, granting you the freedom to select your preferred devices and hybrid workplace
• Work Hard, Play Hard ethos, including moments for FIFA gaming
• Engaging team-building events to foster strong bonds and collaboration
• Social lunches that help you connect with your colleagues

We aim to make our recruitment process swift, enjoyable, and meaningful — a great experience for both sides. Our typical timeline is about three weeks from first contact to final decision.

Questions about this role?

Silvia from Baanfactor is supporting Plauti with recruitment and is happy to help with any questions about our vacancies or hiring process.

And if you’re ready to take the next step, we’re excited to connect and learn more about you soon.

A kind request: While we appreciate the efforts of agencies and recruiters, we manage our recruitment process fully in-house. We kindly ask you not to contact us regarding this role, as we will not respond to emails, calls, or other inquiries from external partners. Thank you for your understanding!