Hybrid Customer Success Manager - Growth & Adoption

Meltwater; Amsterdam; Hybrid; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Flexible paid time off

8% holiday allowance

Retirement plan

Reduced gym membership fees

CalmApp subscription

Hybrid work style

Family leave program

Professional development

Job summary

Meltwater is seeking a Customer Success Manager to ensure ongoing customer success and satisfaction. You will drive product adoption, implement risk mitigation, and conduct user training while collaborating with Renewal and Account Managers to maximize value.

The role supports a hybrid schedule with four days in the Amsterdam office, and highlights a culture focused on growth and inclusive leadership. You will work with a diverse team to foster customer advocacy, identify expansion

Qualifications

• Bachelor's degree or higher preferred.
• Experience in customer success, account management or a related field.
• Excellent written and verbal communication in English (Dutch nice to have).
• Ability to work in a hybrid schedule with in-office presence 4 days a week.

Responsibilities

• Collaborate with Renewal Managers and Account Managers to align customer needs.
• Provide strategic guidance to ensure adoption of Meltwater solutions.
• Empower clients with resources to cultivate advocacy and strengthen billing relations.
• Understand customers' objectives and tailor solutions accordingly.
• Identify upselling and cross-selling opportunities with Account Managers.
• Engage with accounts ahead of renewal dates to support renewals and mitigate risks.
• Own customer account gross retention and high satisfaction.
• Drive client engagement and product adoption to deliver ongoing value.
• Conduct onboarding and training sessions for new customers.

Skills

Customer success

Account management

Relationship building

Communication

Training & onboarding

Strategic guidance

Risk mitigation

Education

Bachelor's degree

Job description

Meltwater is seeking a Customer Success Manager to ensure ongoing customer success and satisfaction. You will drive product adoption, implement risk mitigation, and conduct user training while collaborating with Renewal and Account Managers to maximize value.

The role supports a hybrid schedule with four days in the Amsterdam office, and highlights a culture focused on growth and inclusive leadership. You will work with a diverse team to foster customer advocacy, identify expansion