Junior Customer Success Manager — Hybrid (2 days in office)

Sowelo Consulting; Rotterdam; Hybrid; EUR 38,000 - 46,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Sowelo Consulting is seeking a Junior Customer Success Manager to support a growing SaaS client base across Europe. You will partner with Sales, Delivery, Tech & Product teams to design scalable engagement programs and drive adoption, retention, and customer satisfaction.

The role emphasizes cross-functional collaboration, proactive risk detection, and strong Dutch and English communication. A hybrid work model is offered with two days in the Rotterdam office.

Qualifications

• 1+ years of commercial, customer-facing experience in Customer Success, Account Management, or a similar B2B role.
• Full professional fluency in both Dutch and English (written and verbal).
• Solid experience working within a SaaS environment.
• Proven ability to manage customer relationships dynamically monitoring account health scores, identifying early warning triggers, and swiftly resolving client risks.
• Understanding of customer retention principles, with a demonstrated ability to move the needle on retention metrics and reduce churn.
• Excellent track record of collaborating across matrixed teams, including Sales, Delivery, Tech & Product, and Support.
• Exceptional organizational, prioritization, and time-management skills with the ability to handle multiple key accounts seamlessly.

Responsibilities

• Design, execute, and scale client success programs that elevate customer satisfaction, deepen feature adoption, and promote product self-sufficiency.
• Drive customer retention as your primary north-star metric proactively reducing churn, resolving high-risk scenarios, and partnering with Sales to uncover expansion and upsell opportunities.
• Partner closely with Sales, Delivery, Tech & Product, and Support teams to streamline the end-to-end customer journey and eliminate operational friction.
• Establish and lead structured, high-touch communication cadences with assigned accounts to maintain strategic alignment and long-term trust.
• Host engaging webinars, strategic best-practice sessions, feature demos, and release training to empower users and showcase platform capabilities.
• Establish, track, and iterate on key success metrics, using data insights to continuously refine program performance and customer outcomes.
• Swiftly identify customer risks or bottlenecks, mobilizing internal resources to resolve concerns and safeguard account health.

Skills

Dutch fluency

English fluency

SaaS experience

Customer Success

Account management

Cross-functional collaboration

Job description

Sowelo Consulting is seeking a Junior Customer Success Manager to support a growing SaaS client base across Europe. You will partner with Sales, Delivery, Tech & Product teams to design scalable engagement programs and drive adoption, retention, and customer satisfaction.

The role emphasizes cross-functional collaboration, proactive risk detection, and strong Dutch and English communication. A hybrid work model is offered with two days in the Rotterdam office.