Customer Success Manager

Meltwater Netherlands; Amsterdam; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Flexible paid time off

8% holiday allowance

Travel expense coverage

Retirement plan

Reduced gym membership fees

Complimentary CalmApp subscription

Family leave program

Ongoing professional development opportunities

Job summary

A global technology company is seeking a Customer Success Manager in Amsterdam to ensure customer satisfaction and drive product adoption. Responsibilities include collaborating with stakeholders, providing strategic guidance, and conducting user training. Exceptional communication skills in English and a proactive approach are required. The role offers a hybrid work schedule with four office days, flexible paid time off, and professional development opportunities.

Qualifications

• Ability to establish and maintain strong customer relationships.
• Dedication to achieving customer satisfaction.
• Promptly identifying and addressing customer needs.

Responsibilities

• Collaborate with internal stakeholders to align customer needs.
• Provide strategic guidance for customer adoption of solutions.
• Empower clients to cultivate strong advocacy.

Skills

Exceptional communication skills

Interpersonal skills

Results-driven mindset

Proactive approach

Collaborative spirit

Written communication in English

Verbal communication in English

Proficiency in French

Job description

Customer Success Manager

Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training.

At Meltwater, we offer more than just a job—it's a pathway to personal and professional growth. Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles. Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development.

What You'll Do:

• Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively.
• Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers.
• Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships.
• Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs.
• Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth.
• Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts.
• Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty.
• Drive client engagement and product adoption to ensure ongoing value delivery.
• Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions.
• Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs.
• Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts.

What You'll Bring:

• Exceptional communication and interpersonal skills, enabling the establishment and maintenance of strong customer relationships.
• Results-driven mindset, dedicated to achieving customer satisfaction and fostering their success.
• Proactive approach in identifying and addressing customer needs and opportunities promptly.
• Collaborative spirit, adept at working closely with cross-functional teams to ensure seamless customer success.
• Exceptional written and verbal communication skills in English are required, with proficiency in French being highly preferred.
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 4 days a week.
• The ability to legally work in the country of hire is required for this position.

What We Offer:

• Enjoy flexible paid time off for enhanced work-life balance.
• Enjoy an 8% holiday allowance on your total earnings, encompassing bonuses and commissions, to enhance your overall compensation package.
• We've got you covered for travel expenses to the office if you reside in an eligible area.
• Secure your future with our retirement plan.
• Stay fit conveniently with reduced gym membership fees within our office building, promoting a healthy work-life balance for all employees.
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need.
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Our Story

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our 27,000 customers around the world to make better business decisions through data. But we can’t do that without our global team of developers, innovators, problem‑solvers, and high‑performers who embrace challenges and find new solutions for our customers.

Our award‑winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best‑in‑class solutions for our customers.

We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world. No matter where you are, you’ll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.