Hybrid Customer Service Supervisor—Lead & Develop Team

Medtronic plc; Heerlen; Hybrid; EUR 54,000 - 80,000; Full time

Job summary

Medtronic plc in Heerlen, the Netherlands, is seeking a Customer Service Supervisor to lead a team of service professionals and drive high-quality customer experiences. After initial training at the office, the role offers a hybrid working model with 2–4 office days per week, depending on location.

The successful candidate will be fluent in English and Dutch, have SAP experience, and bring solid customer service knowledge.

Qualifications

• English and Dutch fluency required; French language skills desirable
• Basic management skills (scheduling, coaching, process execution)
• Broad knowledge of customer service practices; SAP experience is a plus
• Educational paths include GED with experience or higher degrees

Responsibilities

• Lead a team of Customer Service professionals with coaching and development
• Plan and allocate daily work to ensure workflow efficiency and service quality
• Support recruitment, onboarding, performance management and rewards
• Provide day-to-day guidance ensuring adherence to processes and procedures
• Build relationships with internal and external customers to resolve inquiries
• Communicate updates and priorities clearly to the team
• Identify improvements to customer service processes and systems
• Monitor performance and make resource-based decisions to meet objectives

Skills

People management

English & Dutch fluency

SAP experience

Education

GED + 5y

Associate degree

Baccalaureate degree

Tools

SAP

Job description

Medtronic plc in Heerlen, the Netherlands, is seeking a Customer Service Supervisor to lead a team of service professionals and drive high-quality customer experiences. After initial training at the office, the role offers a hybrid working model with 2–4 office days per week, depending on location.

The successful candidate will be fluent in English and Dutch, have SAP experience, and bring solid customer service knowledge.