Customer Care Representative with Dutch language

Medtronic; Heerlen; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

Medtronic Heerlen, Netherlands is seeking a Customer Care & Order Operations professional to support day-to-day order-to-cash and supply chain processes. You will interact with hospitals, nurses, procurement, and sales teams, delivering responsive service and issue resolution.

After a full-time training period at the office, the role offers a hybrid work model with 2–4 office days and remote work on other days; relocation is not provided, and applicants must live within 80 km of Heerlen.

Qualifications

• Dutch and English fluency; French is a nice-to-have.
• 2+ years of experience in a similar Customer Care/Order Operations role.
• Ability to build customer relationships across a matrix network.
• Team player and system minded; comfortable with MS Office and ERP tools.

Responsibilities

• Manage all incoming calls and emails to Customer Care mailboxes; coordinate issues and identify service improvements.
• Demonstrate proactive communication with customers and follow up with stakeholders.
• Provide professional support to customers, back office, and field sales with knowledge of Medtronic products and policies.
• Understand operating models/healthcare impacts on Customer Care and collaborate with BU on new initiatives.
• Coordinate and implement changes from OTC strategies.
• Drive continuous improvement and standardisation across processes.
• Alert and provide corrective actions for process/systems failures affecting customers.

Skills

Dutch fluency

English fluency

French (nice-to-have)

Tools

MS Office

SAP R/3

SAP FSCM

SAP BW

GSR

Vendavo

CRM

MS Excel

Job description

Flexible Work Arrangement

Heerlen, Limburg, Netherlands

Full time

R74712

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Working in CCOO (Customer Care & Order Operations) means being close to our customers and critical people inside hospitals, (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.). In short, this means that when joining Customer Care & Order Operations you will get a unique opportunity to discover real possibilities for personal growth within multiple areas and cultures across the globe.

We offer you a position where you offer day-to-day support in Medtronic's Order-To-Cash processes (orders, disputes & credits, inquiries, returns, monitoring) as well as Supply Chain processes through analytical and operational support.

We are looking for candidates that live within a maximum 80km radius of our Medtronic office in Heerlen, the Netherlands. After your fulltime training period at the office, you will have the opportunity to work in a hybrid model; depending on the country you live, the office based work will vary between 2 to 4 days, the other days you will work out of your home office.

As of 1 July 2022, our government has communicated that cross-border employees must be present in the office by 80% of the working hours. Please note that for this position, relocation support is not provided.

Responsibilities may include the following and other duties may be assigned:

• Manage all incoming calls and incoming emails to Customer Care shared mailboxes. Furthermore, you are responsible for issue coordination and resolution, identifying business opportunities and/or service improvements
• Demonstrate proactive communication skills, and you follow up with our customers in a highly customer-focused manner
• Provide a professional level of support to our customers, the back office, and our field sales staff by processing a broad knowledge of Medtronic products, processes, tools and policies
• Understand how our Operating Models/healthcare impacts Customer Care and work with BU on new initiatives
• Coordinate and implement changes from OTC strategies
• Drive continuous Improvement, while sustaining standardisation
• Work close with the Business and follow the processes, you will alert with early detection of process/systems failures that affect customers, providing corrective actions required and suggesting solutions.

Required Knowledge and Experience:

• Excellent spoken & written Dutch and English, French is a nice-to-have
• 2+ years of experience in a similar role
• Demonstrated facility to build customer relationships and liaisons across the matrix network
• Team player
• System minded: MS package / SAP (R/3, FSCM, BW) / GSR / Vendavo / CRM.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Netherlands: 40,000.00 EUR - 60,000.00 EUR |

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives

. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team

. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer

. By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world
• Grow a career reflective of your passion and abilities
• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest:

Experiences that put people first

. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies

. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world

. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care

. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression