Bilingual Customer Care Rep - MedTech Repair (FR/EN) - Hybrid

Medtronic; Heerlen; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Flexible benefits package

Hybrid work arrangement

Competitive salary

Job summary

Medtronic in Heerlen, Netherlands, is building a new in-house Service & Repair Customer Care organization and seeks Customer Care Representatives who thrive in a fast-moving environment. You will act as the primary contact for customers, ensuring repairs and returns are managed efficiently to support patient care.

This hybrid role combines office-based and remote work, with minimal travel. Requirements include 2+ years in customer service, fluency in English and French, and comfort with MS

Qualifications

• High School Diploma and 2+ years of relevant experience in customer service, operations, service support or a related environment.
• Professional proficiency in English and French written and verbal.
• Experience managing multiple priorities while maintaining accuracy and attention to detail.
• Proficiency with Microsoft Office applications (Outlook, Excel, Word).
• Experience working within established processes and procedures in an operational environment.

Responsibilities

• Act as the primary point of contact for customers throughout the service and repair journey.
• Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience.
• Collaborate with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues.
• Handle customer escalations, including product and service-related complaints, ensuring timely resolution.
• Support quality and compliance requirements in a highly regulated MedTech environment.
• Contribute to process improvements and continuous improvement initiatives.
• Participate in projects, system enhancements and UAT activities to improve tools and processes.

Skills

English proficiency

French proficiency

Microsoft Office

Attention to detail

Multitasking

Education

High School Diploma

Tools

Outlook

Excel

Word

SAP/Salesforce

Job description

Medtronic in Heerlen, Netherlands, is building a new in-house Service & Repair Customer Care organization and seeks Customer Care Representatives who thrive in a fast-moving environment. You will act as the primary contact for customers, ensuring repairs and returns are managed efficiently to support patient care.

This hybrid role combines office-based and remote work, with minimal travel. Requirements include 2+ years in customer service, fluency in English and French, and comfort with MS