Remote Patient Services Supervisor - CRM/ACM Support

Medtronic; Heerlen; On-site; EUR 62,000 - 94,000; Full time

Benefits offered by this job

Salary and benefits

Medtronic Incentive Plan (MIP)

Flexible benefits package

Job summary

Medtronic Netherlands is seeking a hands-on Team Lead to manage a high-performing CRM/ACM support team. You will oversee people management, drive performance against KPIs, and coordinate with stakeholders across departments and regions.

Your role combines coaching, process improvement, and audit support while maintaining a patient-centric service mindset in a fast-paced medical technology environment.

Qualifications

• Technical or health-related degree with demonstrated technical skills.
• Excellent communication skills via phone.
• Fluent in English; other European languages a plus.
• Empathic and people-oriented attitude.
• Patience and analytical problem-solving skills.
• Computer and tech savviness; able to learn new technologies and MS Office.

Responsibilities

• Manage all people management activities in the team; monitor performance and objectives.
• Lead, motivate and coach the team to achieve KPIs and SLAs; oversee processes and projects.
• Allocate time to system improvements, departmental goals, training and quality objectives.
• Ensure KPIs and SLAs are met and audits/inspections are supported.
• Interact with counterparts; represent the department in meetings and manage escalations.

Skills

Technical skills

Phone communication

People skills

English fluency

Patience & problem-solving

Tech literacy

Team collaboration

Education

Technical or health-related degree

Job description

Medtronic Netherlands is seeking a hands-on Team Lead to manage a high-performing CRM/ACM support team. You will oversee people management, drive performance against KPIs, and coordinate with stakeholders across departments and regions.

Your role combines coaching, process improvement, and audit support while maintaining a patient-centric service mindset in a fast-paced medical technology environment.