Housekeeping Team Leader - Elevate Guest Experience

Hotelprofessionals; Amsterdam; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Amsterdam center

Hyatt benefits

12 Hyatt nights

F&B and Spa discounts

Overnight stay for two in city

Travel allowance

Uniform provided

25 vacation days

Job summary

Andaz Amsterdam Prinsengracht is seeking a Housekeeping Team Leader to oversee the rooms division and uphold the highest standards of cleanliness in a five-star setting in central Amsterdam.

You will lead a motivated team, conduct daily briefings, manage scheduling, and collaborate across departments to enhance the guest experience while aligning with Hyatt’s brand promise and luxury service standards.

Qualifications

• Experience in the Rooms department, preferably in a supervisory role.
• Strong English communication; Dutch preferred.
• Familiarity with Opera and HotSos systems.
• Ability to lead a team and manage daily operations.

Responsibilities

• Supervising and coordinating the activities of the Housekeeping team.
• Ensuring the team delivers the brand promise and exceptional guest service.
• Inspecting guest rooms to ensure cleanliness meets hotel standards.
• Ensuring linens are handled and processed per priority and standards.
• Conducting briefings on occupancy, events, and special needs.
• Maximizing productivity through multi-skilling and flexible scheduling.
• Overseeing punctuality and appearance, ensuring proper uniform and hygiene.
• Developing team members through training, coaching and mentoring.

Skills

Team leadership

Multitasking

Attention to detail

Problem solving

Communication

English language

Dutch language

Guest service

Tools

Opera

HotSos

Job description

Andaz Amsterdam Prinsengracht is seeking a Housekeeping Team Leader to oversee the rooms division and uphold the highest standards of cleanliness in a five-star setting in central Amsterdam.

You will lead a motivated team, conduct daily briefings, manage scheduling, and collaborate across departments to enhance the guest experience while aligning with Hyatt’s brand promise and luxury service standards.