Hotel Housekeeping Supervisor & Guest Experience Lead

Hyatt Place; Amsterdam; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Lunch and uniform provided

Discounted room rates from day 1

Up to 12 complimentary room nights per

Dutch holiday allowance and vacation

Parking access

Job summary

Hyatt Place Amsterdam Airport is seeking a Housekeeping Supervisor to lead a 330-room hotel team and ensure a clean, welcoming environment for all guests. You will guide room attendants, inspect rooms, manage laundry, and coordinate maintenance to keep facilities in top condition.

You’ll also personaliz e guest experiences for World of Hyatt members and respond to complaints with preventive actions. This role requires strong leadership and the ability to multitask across shifts.

Qualifications

• You have leadership experience.
• You have housekeeping experience.
• You are a good motivator and able to multitask.
• You are flexible working in different shifts: weekends, mornings and evening.
• You have great language skills in English.

Responsibilities

• Guide the team of room attendants and guarantee hotel cleanliness including rooms, corridors and public areas.
• Inspect guest rooms to ensure they meet hotel standards.
• Coordinate laundry and uniform care for guests and staff.
• Coordinate repairs and maintenance requests to keep housekeeping equipment operational.
• Personalize guest experiences for World of Hyatt members.
• Handle complaints and implement prevention plans.
• Provide courteous, professional, and flexible service to create memorable guest experiences.

Skills

Leadership

Housekeeping

Multitasking

Shift flexibility

Tools

OPERA

Job description

Hyatt Place Amsterdam Airport is seeking a Housekeeping Supervisor to lead a 330-room hotel team and ensure a clean, welcoming environment for all guests. You will guide room attendants, inspect rooms, manage laundry, and coordinate maintenance to keep facilities in top condition.

You’ll also personaliz e guest experiences for World of Hyatt members and respond to complaints with preventive actions. This role requires strong leadership and the ability to multitask across shifts.