Housekeeping Team Leader

Andaz; Amsterdam; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

12 free Hyatt nights/year

20% discounts at F&B outlets

Travel allowance

Uniform provided

25 vacation days

Job summary

Andaz Amsterdam Prinsengracht is seeking a Housekeeping Team Leader to guide a dynamic team in delivering the brand promise and exceptional guest service. You will inspect rooms, oversee linen processing, and lead briefings on occupancy and events, while maximizing productivity and maintaining Hyatt standards.

You will motivate a diverse team, develop staff through coaching and training, and ensure uniforms and hygiene meet the hotel's high expectations.

Qualifications

• Previous experience in the Rooms department, ideally in a similar position within a hotel.
• Good communication skills in English and, preferably, Dutch as well.
• Ability to motivate and lead a large team.
• Knowledge of Opera and HotSos is welcome, as well as Word and Excel.

Responsibilities

• Supervising and coordinating the activities of the Housekeeping team.
• Ensuring the team delivers the brand promise and exceptional guest service.
• Inspecting guest rooms to ensure they meet hotel standards.
• Overseeing linen handling and processing according to priority and standards.
• Conducting briefings on occupancy, events, and special attention needs.
• Maximizing productivity through multi-skilling, multi-tasking and flexible scheduling to meet goals.
• Ensuring team appearance, uniform, and personal hygiene meet standards.
• Developing team members through training, coaching or mentoring.

Skills

Team leadership

English communication

Dutch language (preferred)

Attention to detail

Problem solving

Multi-tasking

Tools

Opera

HotSOS

Job description

Organization- Andaz Amsterdam, Prinsengracht

Summary

Andaz means, "personal style" in Hindi. Andaz Amsterdam Prinsengracht means, five-star creative luxury in the heart of Amsterdam, expressed through local experiences, art & design and picture-perfect drinking and dining, in a playful Dutch-inspired environment.

Do you feel intrigued already? Because we are looking for a Housekeeping Team Leader!

Your MINDSET:

• A junior leader (not by age, but by experience);
• A natural motivator and go-to person for the entire Housekeeping team;
• A problem-solver with a hands-on mentality;
• Someone with an eye for detail, always looking for new ways to enhance the guests’ stay;
• Someone who is able to juggle daily operations, projects and administration – all in a day!

What does the ROLE entail?

• Supervising and coordinating the activities of the Housekeeping team;
• Ensuring team delivers the brand promise and provides exceptional guest service at all times;
• Examining all guest rooms, to ensure they are cleaned in accordance to the hotel’s standards;
• Ensuring all linens are handled and processed according to their priority and standards;
• Conducting briefings on room occupancy, daily events, and special attention that may be needed;
• Maximizing employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling, to meet the financial goals of the business as well as the expectations of the guests;
• Overseeing the punctuality and appearance of the team, ensuring they wear the correct uniform and maintain a high standard of personal appearance and hygiene, as per Hotel’s standards;
• Maximizing the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring;

What’s in it for YOU?

General Perks:

• A great place to work in lovely Amsterdam center. In the middle of the iconic Prinsengracht canal.
• An entry to the Hyatt Family, a place where we care for people so they can be their best;
• 12 free nights at Hyatt hotels globally every year and 20% Discounts at our F&B outlets and special discounts at our Spa
• Travel Allowance, starting from a 5 kilometers travel distance from the hotel.
• Uniform provided and laundry is taken care of in house.
• 25 Vacation days

Wellbeing:

“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”

• To support our colleagues mental wellbeing we provide access to “Headspace App” for all employees, free of charge as Hyatt's wellbeing assessment tool "Hyatt Well-Check"
• Social Activities; Team building outings, Sports/wellbeing activities
• Hotel gym access

Development:

“Careers at Hyatt don’t have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based an employee’s individual circumstances and take the form of a career lattice”

• International working experience with future international transfer happily facilitated.
• Personal development plan, in order to reach your full potential.
• A wide range of development tools through the Hyatt Learning platform for all colleagues. From E-Learnings to classroom sessions, Hyatt provides different solutions, depending on how you learn best (Example: Excel courses, Leadership series etc.).

Diversity:

“Inclusion and diversity are at the core of our purpose – we care for people so they can be their best – and we are deeply involved in actions that create a culture of opportunity for all”

• An International team of over 15 different nationalities
• Focus on Diversity, Equity and inclusion within our team. Through employee support groups (HyPride & Women@Hyatt), workshop and classroom trainings.

Qualifications

Your EXPERIENCE:

• Previous experience in the Rooms department, ideally in a similar position within a Hotel;
• Good communication skills in English and, preferably, in Dutch as well;
• You love being part of a big team, being encouraging, motivating and energetic;
• Knowledge of Opera and HotSos is welcome, as well as ability to work with Word and Excel;
• You are legally allowed to work in the Netherlands, holding an EU/EEA passport or a valid work permit for the country (we do not assist with Visa / permit applications).
• You love the world of hospitality, with all its quirks and excitement!

Does the above describe you, the way you love to work and the people you want to work with?