Hotel Operations Manager (m/f/d)

Hotelprofessionals; Rotterdam; On-site; EUR 52,000 - 68,000; Full time

Job summary

Hotelprofessionals in Rotterdam is seeking an experienced hospitality leader to guide a frontline team and deliver outstanding service. You will coach staff, manage rosters, and ensure smooth daily operations while upholding our brand standards.

The role requires a hands-on, charismatic leader fluent in Dutch and English, with a background in hospitality and strong knowledge of POS and PMS systems. You will develop people and enhance guest satisfaction through clever, charm-driven solutions.

Qualifications

• Completed hotel-industry training or a degree in hospitality or business administration.
• Experience in an operational leadership role in lifestyle hospitality or gastronomy.
• Strong knowledge of POS and PMS and general business management.

Responsibilities

• Lead the team with coaching and feedback to foster growth and a positive atmosphere.
• Plan duty and holiday rosters and optimize daily work processes.
• Take charge of daily operations, lead briefings and demonstrate exceptional service.
• Uphold the Ruby Spirit, executing internal styles and quality standards.
• Assist Hotel Manager in recruiting talents and building a strong team.
• Oversee monthly closings, inventories, payroll prep, and F&B orders.
• Ensure HACCP, safety, fire protection and legal compliance.
• Collect, analyse, and respond to guest feedback with charming solutions.
• Fluent in Dutch and English.
• Experience in operational leadership in lifestyle hospitality or gastronomy.

Skills

Leadership

Team leadership

Guest relations

Communication skills

Hands-on mentality

Customer service

Education

Hotel industry training

Hospitality or business degree

Tools

POS

PMS

Business management

Job description

• lead your team on eye level, fostering both professional and personal development through coaching and regular feedback sessions, while creating a positive team atmosphere as a role model
• ensure effective duty and holiday schedules as well as smooth work processes, like to think 'out of the box' and critically questioning existing processes
• take charge of daily operations, roll up your sleeves and actively join in, lead briefings, and demonstrate what exceptional service truly means
• live the Ruby Spirit and take care of the execution of our internal styles and quality standards
• support your Hotel Manager in recruiting the best talents and thus build a strong team
• handle monthly closings, inventories, invoice control, payroll preparations, and regular orders for F&B and operating supplies (SOE)
• ensure that everything is in order and monitor compliance with HACCP, occupational safety, fire protection, other legal regulations
• ensure that our guests feel completely at home and are willing to revisit by collecting, analysing and responding to guest feedback, concerns or complaints and finding creative and charming solutions
• completed professional training in the hotel industry and/or hold a degree in hospitality or business administration
• experience in an operational leadership role or a similar position in lifestyle hospitality or gastronomy
• good knowledge of POS, PMS, and business management.
• a motivating and charismatic leader and with your authentic and loyal nature both team lead and team player
• a warm and welcoming personality and your communication skills allow you to shine in every interaction
• a knack for charming guests, with a hands-on mentality to match
• fluent in Dutch and English