Hotel Operations Lead & Guest Experience Coach

Hotelprofessionals - Ruby Tessa Rotterdam; Rotterdam; On-site; EUR 29,016 - 42,408; Full time

Benefits offered by this job

Staff rates for you and travel buddy

Ruby F&B credit

Mobility allowance

Profit sharing

Training and mentoring

Lean Luxury & cashless culture

Team events

Open culture

Job summary

Ruby Hotels in Rotterdam seeks a shift supervisor to lead service across bar, dining and front office, ensuring smooth operations and top standards. You will train and coach staff, manage internal communication, and quickly resolve guest feedback while sharing insider tips to elevate guest experience from arrival to last drink.

You will thrive in a dynamic, international environment, bringing energy and a customer-focused mindset to every interaction.

Qualifications

• Already gained experience in a similar position, ideally in the trendy hospitality or lifestyle hotel industry.
• Flexible and ready to work in shifts.
• Reliability, multitasking and willingness to learn are among your strengths.
• Confident, joyful demeanor with a sense of humor as part of who you are.
• Experience serving international, demanding guests with a smart approach.
• Fluent Dutch and English.

Responsibilities

• Actively work in the service, taking the lead as shift supervisor, ensuring everything runs smoothly, whether behind the bar, in service, or at the front office
• Make sure all service, quality, and hygiene standards are met – always with an eye for detail
• Take charge of training, coaching, and onboarding new team members
• Handle communication and ensure that all information flows smoothly within the team
• Take guest feedback seriously and ensure a quick and efficient resolution
• Share your insider tips for the best hotspots in the city with our guests, ensuring they feel at home from the first moment to the last drink

Skills

Shift flexibility

Multitasking

People management

Communication

Dutch and English proficiency

Education

No formal education required

Job description

Ruby Hotels in Rotterdam seeks a shift supervisor to lead service across bar, dining and front office, ensuring smooth operations and top standards. You will train and coach staff, manage internal communication, and quickly resolve guest feedback while sharing insider tips to elevate guest experience from arrival to last drink.

You will thrive in a dynamic, international environment, bringing energy and a customer-focused mindset to every interaction.