Operations Manager

Park Plaza Eindhoven; Eindhoven; On-site; EUR 50,000 - 65,000; Full time

Benefits offered by this job

Birthday bonus

Meal during shift

Industry pension

Extra day off for wellbeing

Discounted hotel rates

50% F&B discount

Travel compensation

Refer a friend bonus

Holiday allowance

Learning & Development

Advanced onboarding program

Exclusive store discounts

Health insurance discount

Job summary

Park Plaza Eindhoven is seeking an Operations Manager to oversee the hotel’s guest experience and service delivery across all departments. The role acts as deputy to the General Manager in a dynamic, smaller hotel environment, balancing hands-on operations with leadership development.

You will lead daily operations, support Heads of Department, and drive performance while maintaining brand standards, guest satisfaction, and financial targets.

Qualifications

• Proven experience in hotel management or similar leadership role.
• Ability to lead multiple departments in a smaller hotel setting.
• Excellent Dutch and English communication skills (written and spoken).
• Eligible to work in the Netherlands.

Responsibilities

• Protect brand standards and guest experience across all departments.
• Use reporting tools to support operational and commercial decision-making, drive productivity and cost control.
• Lead Heads of Department and develop leadership across the team.
• Ensure compliance with policies, regulations and data protection standards.

Skills

Leadership

Operations management

Financial management

Dutch/English communication

Tools

Hotel management systems

Job description

Feel the authentic. Park Plaza Eindhoven offers 104 stylish rooms and suites in the heart of the City of Light, within walking distance of Central Station, Van Abbe museum, and Strijp, the hotel is ideal for business trips and weekend escapes.

As an Operations Manager, you will be responsible for the overall service delivery of the hotel, ensuring a seamless and high-quality guest experience across all departments. Acting as the right hand of the General Manager, you will lead daily operations, support Heads of Department, and drive performance through a hands‑on approach. In this role, you will balance operational responsibilities with leadership development, acting as deputy in the absence of the General Manager, and taking ownership in a dynamic, smaller hotel environment.

Responsibilities

Brand, Guest Experience & Operations

• Ensure the guest experience is consistently delivered across all departments in line with brand and company standards
• Monitor guest feedback and implement improvements to enhance service delivery

Finance & Commercial

• Use company reporting tools and data to support operational and commercial decision-makingDrive productivity and cost control, including payroll management and adherence to financial targets
• Lead and support Heads of Department in driving engagement, performance, and development
• Act as a role model for leadership behaviours aligned with PPHE values and company culture

Asset Protection & Compliance

• Ensure a safe and secure environment for guests, employees, and visitors in line with regulations
• Ensure compliance with company policies, legal requirements, and data protection standards
• Proven experience in a hotel management role (Food & Beverage Manager or Front Office), ready to step into an Operations Manager position
• Strong hands‑on operational mindset with the ability to lead by example across F&B (breakfast/events)
• Experience managing teams and overseeing daily operations within a hotel environment
• Ability to operate effectively within a smaller hotel structure and take ownership across departments
• Strong focus on guest experience and consistent service delivery
• Excellent communication skills in Dutch and English (written and spoken)
• Eligible to work in the Netherlands

Preferred Requirements

• Experience within an international hotel group
• Familiarity with PPHE Hotel Group or Radisson Hotel Group standards
• Experience working with hotel systems and reporting tools
• BHV and Social Hygiene trained

• Birthday bonus of €250 (gross, paid in the month of your birthday)
• Tasty meal during shift
• Industry pension plan
• 1 extra day off for your wellbeing
• Exciting job opportunities within PPHE Hotel Group across Europe
• Discounted hotel rates (extends to the Radisson Hotel Group worldwide and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Travel compensation (max €250 net pm based on full‑time employment)
• Recommend a friend scheme (earn up to €750 for each friend who joins us)
• 8% holiday allowance (paid yearly in May)
• Flexible working policy (if applicable)
• Annual company parties and outings
• Exclusive discounts in the employee benefit store via www.alleo.nl
• Discount on the collective health insurance from VGZ
• Great (online) Learning & Development opportunities to grow your career
• An advanced onboarding program

This role is paid according to the Horeca CAO scale - Schaal XI

Excited to take the next step into an Operations Manager role and lead from the front? We welcome all backgrounds and encourage you to bring your authentic self to Park Plaza Eindhoven