Hostel Supervisor: Lead Guest Experience & Team

Clink Hostels Ltd; Amsterdam; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Free/discounted accommodation

Food & beverage discount

Backpacker experience bonus

Volunteer hours

Referral scheme

Travel allowance

Social events

Job summary

Clink Hostels in Amsterdam seeks a Supervisor to lead two busy hostels, MAMA and COCO, ensuring smooth day-to-day operations and a welcoming guest experience. You’ll be visible, approachable and involved: connecting with guests, supporting your team and taking ownership of decisions.

The role requires leadership, proactive problem solving, and the ability to manage shifts while fostering a warm, international atmosphere. Equal opportunity employer.

Qualifications

• Leadership mindset with ability to supervise two hostels.
• Willingness to make decisions, take responsibility and learn.
• Strong people skills and guest-focused approach.

Responsibilities

• Oversee day-to-day operations at two hostels and ensure smooth runs.
• Lead and coach the front-line team, coach and give feedback.
• Serve as first point of contact for guest and team issues during shifts.

Skills

Guest relations

Team leadership

Communication

Problem solving

Adaptability

Tools

POS systems

Job description

Clink Hostels in Amsterdam seeks a Supervisor to lead two busy hostels, MAMA and COCO, ensuring smooth day-to-day operations and a welcoming guest experience. You’ll be visible, approachable and involved: connecting with guests, supporting your team and taking ownership of decisions.

The role requires leadership, proactive problem solving, and the ability to manage shifts while fostering a warm, international atmosphere. Equal opportunity employer.