Hostel Supervisor

Clink Hostels Ltd; Amsterdam; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Free/discounted accommodation

Food & beverage discount

Backpacker experience bonus

Volunteer hours

Referral scheme

Travel allowance

Social events

Job summary

Clink Hostels in Amsterdam seeks a Supervisor to lead two busy hostels, MAMA and COCO, ensuring smooth day-to-day operations and a welcoming guest experience. You’ll be visible, approachable and involved: connecting with guests, supporting your team and taking ownership of decisions.

The role requires leadership, proactive problem solving, and the ability to manage shifts while fostering a warm, international atmosphere. Equal opportunity employer.

Qualifications

• Leadership mindset with ability to supervise two hostels.
• Willingness to make decisions, take responsibility and learn.
• Strong people skills and guest-focused approach.

Responsibilities

• Oversee day-to-day operations at two hostels and ensure smooth runs.
• Lead and coach the front-line team, coach and give feedback.
• Serve as first point of contact for guest and team issues during shifts.

Skills

Guest relations

Team leadership

Communication

Problem solving

Adaptability

Tools

POS systems

Job description

At ClinkMAMA and ClinkCOCO, we want to create more than just a place to sleep. We want our hostels to feel like a home away from home – places where travellers from all over the world feel welcome, comfortable and able to connect.

As a Supervisor, you play a big part in making that happen. You’ll be visible, approachable and involved: connecting with guests, supporting your team and making sure the day-to-day operation of both hostels runs smoothly.

MAMA and COCO are smaller, personal hostels, which means you have the opportunity to make a real impact. We want to give you the freedom to develop your own style of leadership, bring forward ideas and make decisions. You’ll have support from management when you need it, but we also trust you to take ownership and act independently.

We expect you to make decisions when they need to be made, take responsibility for them and learn along the way.

At ClinkMAMA and ClinkCOCO, we want to create more than just a place to sleep. We want our hostels to feel like a home away from home – places where travellers from all over the world feel welcome, comfortable and able to connect.

As a Supervisor, you play a big part in making that happen. You’ll be visible, approachable and involved: connecting with guests, supporting your team and making sure the day-to-day operation of both hostels runs smoothly.

MAMA and COCO are smaller, personal hostels, which means you have the opportunity to make a real impact. We want to give you the freedom to develop your own style of leadership, bring forward ideas and make decisions. You’ll have support from management when you need it, but we also trust you to take ownership and act independently.

We expect you to make decisions when they need to be made, take responsibility for them and learn along the way.

We’ll give you the room to lead. We expect you to step into it.

Your profile

This role suits someone who likes being trusted with responsibility and isn’t afraid to take the lead.

We can help you develop the skills and confidence that come with that. What we do need is someone who already has the instinct to get involved rather than wait to be told what to do.

You are:

• A confident and sociable communicator who genuinely enjoys working with people
• Independent and comfortable using your own judgement
• Proactive – if you see something that needs doing, you act
• Comfortable making decisions and taking responsibility for them
• Calm and practical when something unexpected happens
• Someone who leads by example and is willing to jump in alongside the team
• Able to organise a shift, prioritise tasks and keep things running smoothly
• Comfortable being the first point of contact for guest and team issues while on shift
• Someone who can coach, support and give feedback to team members
• Open to receiving feedback yourself and learning from mistakesGenuinely interested in creating memorable experiences for travellers
• Excited to work with an international team and guests from all over the world
• Interested in developing yourself as a leader and taking on more responsibility over time

Why us?

Clink is not your average hostel, and this isn't your average hospitality job. At MAMA and COCO, we're small enough for you to know your team, get to know our guests and actually see the impact you make.

You’ll join an international team that genuinely cares about what happens here. We celebrate individuality, encourage new ideas and give you a proper voice in how things work. As a Supervisor, that also means being trusted with real responsibility and having the freedom to develop your own style as a leader.

Clink is not your average hostel, and this isn't your average hospitality job. At MAMA and COCO, we're small enough for you to know your team, get to know our guests and actually see the impact you make.

You’ll join an international team that genuinely cares about what happens here. We celebrate individuality, encourage new ideas and give you a proper voice in how things work. As a Supervisor, that also means being trusted with real responsibility and having the freedom to develop your own style as a leader.

And there are some pretty good extras too:

• Free and discounted accommodation for you, plus discounted stays for friends and family
• 50% off selected Food & Beverage
• €400 backpacker experience when you hit your 1-year anniversary
• Up to 20 hours of paid volunteering per year
• Employee Referral Scheme
• Travel allowance (depending on eligibility)
• Fun social events

Reality check
This is hospitality, and we're open 24/7. Your shifts may include mornings, evenings and weekends. We want to be upfront about that – being part of running two hostels means being there when our guests and your team need you.

Ready to join us?
We are an equal opportunities employer. We'll treat your application with respect and only contact you if you're invited to interview. GDPR applies – if we don't move forward, your data will be deleted within a month and won't be shared with anyone.

About us

At Clink Hostels, we love working with people who are passionate about the guest experience. Our team come from all walks of life and bring their unique experience and perspectives to make a genuine impact on the people who stay with us.

If you would like to be part of a journey whether it’s in your own career or one of our guests’ journeys, check out our open job listings.