Koepelcafé Supervisor — Lead Guest Experience

Hotelprofessionals; Amsterdam; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Travel allowance up to €200

€25 gross per positive guest mention

Uniform provided (dry-cleaned)

Wellness program TakeCare

Employee discounts (Marriott/Archer)

Career development and training

Social events and team celebrations

Associates Appreciation Week

Job summary

The Renaissance Amsterdam Hotel is seeking a Koepelcafé Supervisor to lead the Koepelcafé team and ensure every shift runs smoothly. You will set a welcoming tone for guests and ambassadors, upholding the highest standards of service, quality and hospitality.

You will coordinate daily operations, coach your team, and step in as needed to maintain operational excellence, guest satisfaction, and a motivated, engaged team across weekends and holidays.

Qualifications

• Experience in hospitality with supervisory experience in a restaurant, café or similar outlet.
• Fluent in English; Dutch preferred for daily operations.
• Full-time availability, including weekends and holidays.
• Calm under pressure with strong organizational skills.

Responsibilities

• Lead the Koepelcafé team by example and ensure every shift runs smoothly.
• Coordinate daily operations and coach your team.
• Drive service excellence, efficiency and staff engagement across shifts.

Skills

Leadership

Hospitality

English fluency

Dutch preferred

Communication

Calm under pressure

Team coaching

Weekend availability

Job description

The Renaissance Amsterdam Hotel is seeking a Koepelcafé Supervisor to lead the Koepelcafé team and ensure every shift runs smoothly. You will set a welcoming tone for guests and ambassadors, upholding the highest standards of service, quality and hospitality.

You will coordinate daily operations, coach your team, and step in as needed to maintain operational excellence, guest satisfaction, and a motivated, engaged team across weekends and holidays.