Hospitality Manager Rotterdam Coolsingel

TrainMore; Rotterdam; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Excellent salary

26 holidays (free on your birthday)

Free gym access for you and your partner

Coaching and mindfulness sessions

Charity work day

Job summary

A leading fitness company in Rotterdam seeks a Hospitality Manager to create a welcoming environment for members and guests. Responsibilities include coaching the Host team, ensuring customer satisfaction, and supporting daily operations. The ideal candidate will have a service-oriented mindset, strong leadership qualities, and a passion for fitness. This role offers great benefits, including free gym access and 26 holidays, as well as opportunities for professional development. Join us to help make our gym the best place for everyone.

Qualifications

• Must be service-oriented and a born leader.
• Need to be fit, energetic, and positive.
• Eligible to work in The Netherlands.

Responsibilities

• Greet visitors warmly and ensure customer satisfaction.
• Coach the Host team on hospitality.
• Support the Club Manager in daily operations.
• Maintain cleanliness and safety in the gym.

Skills

Service-oriented

Leadership

Customer care

Team player

Energetic

Hands-on mentality

Inspiring

Job description

Hospitality Manager Rotterdam Coolsingel

TrainMore Rotterdam, South Holland, Netherlands

Fulltime | 40 hours

Overview

You are our brand; you are the Urban Gym Group. Your most important task is to make TrainMore the best place for our members, customers and employees. You radiate energy in the club; you are always open for a chat and ensure that the atmosphere is positive and welcoming.

As a Hospitality Manager, you are responsible, together with your Host team, for welcoming visitors warmly and creating a warm and friendly atmosphere to make our gym-goers comfortable. You process all guest requests via different outlets, but primarily in-person, with a focus on customer satisfaction. You support the Club Manager in daily operations, including sales, quality, service, hygiene and personnel. Most importantly, you will manage and coach the Host team on hospitality skills and lift the team through your dedication and enthusiasm.

Responsibilities

• Greet our visitors with a genuine smile and warm welcome
• Coach the Host team on hospitality
• Ensure that customer satisfaction remains high
• Support the Club Manager in daily operations
• Jointly responsible for handling questions and providing service to members
• Proactively share information about Urban Gym Group services (personal training, classes, etc.)
• Maintain the appearance of the club (hygiene, safety, maintenance, working conditions, etc.)
• Co-responsible for all personnel-related tasks
• Responsible for several administrative tasks
• Build a community within the team
• Make everyone feel welcome and safe inside TrainMore

Qualifications

• Service-oriented
• Born leader
• Care about customers
• Helpful and a real team player
• Fit, energetic, social and positive
• Hands-on mentality
• Inspiring and willing to speak up
• Strives to be the best version of themselves
• Feels at home in the gym
• Lives and breathes the brand
• Eligible to work in The Netherlands (Work and Residence Permit)

We offer

• Working for a company with a wonderful mission
• Excellent salary
• 26 holidays (free on your birthday)
• Exchange of public holidays
• Free and unlimited access to coaching sessions, mindful sessions, webinars and master classes with coaches and psychologists
• Free gym access for you and your partner
• One day per year charity work

Employment details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management
• Industries: Wellness and Fitness Services

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.