Hospitality Manager - Lead Guest Experience & Team

TrainMore; Rotterdam; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Excellent salary

26 holidays

Birthday day off

Free gym access

Pension scheme

Charity day

Job summary

TrainMore Rotterdam invites applications for a Hospitality Manager to lead the Host team and shape the guest experience at our Coolsingel gym. You welcome visitors, ensure high service quality, and support the Club Manager in daily operations, sales, hygiene and staff development.

You will coach hosts, monitor customer satisfaction, manage administrative tasks, and foster a welcoming club culture. The role requires energy, leadership, and a hands-on approach in a vibrant fitness environment.

Qualifications

• Proven leadership in hospitality settings.
• Strong customer service orientation and communication.
• Ability to coach and develop a team.

Responsibilities

• Greet visitors and provide warm, genuine hospitality.
• Coach the Host team on hospitality and service quality.
• Maintain high customer satisfaction and smooth daily operations.
• Support Club Manager with sales, hygiene and staffing.
• Handle administrative tasks and club appearance.
• Foster a welcoming, safe community within TrainMore.

Skills

Leadership

Customer service

Team coaching

Job description

TrainMore Rotterdam invites applications for a Hospitality Manager to lead the Host team and shape the guest experience at our Coolsingel gym. You welcome visitors, ensure high service quality, and support the Club Manager in daily operations, sales, hygiene and staff development.

You will coach hosts, monitor customer satisfaction, manage administrative tasks, and foster a welcoming club culture. The role requires energy, leadership, and a hands-on approach in a vibrant fitness environment.