Hospitality Manager

TrainMore; Den Haag; On-site; EUR 35,000 - 50,000; Full time

Benefits offered by this job

Excellent salary

26 holidays

Free gym access for you and your partner

Learning via Academy

One day charity work

Job summary

A wellness and fitness company in The Hague is seeking a Hospitality Manager to ensure a welcoming atmosphere and high customer satisfaction. You will coach the Host team, support daily operations for the Club Manager, and maintain hygiene standards. Candidates should be customer-oriented and fit the company culture, with the ability to work in the Netherlands. Competitive salary and numerous benefits are offered.

Qualifications

• You are customer-focused and enjoy leading teams.
• You have a fit, energetic, and social personality.
• You are eligible to work in The Netherlands.

Responsibilities

• Welcome visitors warmly and ensure a positive atmosphere.
• Coach the Host team to enhance hospitality skills.
• Support the Club Manager with daily operations.
• Maintain high customer satisfaction and hygiene standards.
• Manage administrative tasks effectively.

Skills

Service-oriented

Leadership

Team player

Positive attitude

Hands-on mentality

Job description

TrainMore The Hague, South Holland, Netherlands

Hospitality Manager

Ensuring your company's future. The Corporate Recruiter and Coach you are looking for.

Fulltime | 40 hours

You are our brand; you are the Urban Gym Group. Your most important task is to make TrainMore the best place for our members, customers and employees. You radiate energy in the club; you are always open for a chat and ensure that the atmosphere is positive and welcoming.

As a Hospitality Manager, you are responsible, together with your Host team, for welcoming visitors warmly and creating a warm and friendly atmosphere to make our gym go-ers comfortable. To ensure seamless service, you process all guest requests via different outlets, but primarily in-person. You are on top of our customer satisfaction.

You support the Club Manager in their daily work. This means that you are concerned with sales, quality, service, hygiene, and personnel. Most importantly, you will manage and coach the team of hosts on hospitality skills. You lift the team to a higher level through your dedication and enthusiasm.

On a daily basis, you will be busy with the following tasks:

• Greet our visitors with a genuine smile and warm welcome;
• Coach the Host team on hospitality;
• Ensuring that our customer satisfaction remains high;
• Supporting the Club Manager in the daily operations;
• Jointly responsible for handling questions and providing service to our members;
• Proactively sharing information about the services of Urban Gym Group (personal training, classes etc);
• Responsible for the appearance of the club (hygiene, safety, maintenance, working conditions, etc.);
• Co-responsible for all personnel-related tasks;
• Responsible for several administrative tasks;
• Building a community within your team;
• Making everyone feel welcome and safe inside TrainMore.

You

• Are service-oriented;
• Are a born leader;
• Care about our customers;
• Are helpful;
• Are a real team player;
• Are fit, energetic, social and positive;
• Have a hands‑on mentality;
• Are inspiring;
• Dare to speak out;
• Are the best version of yourself;
• Feel at home in the gym;
• Live and breathe our brand;
• Eligible to work in The Netherlands (Work and Residence Permit).

We offer

• Working for a company with a wonderful mission;
• Excellent salary;
• 26 holidays (free on your birthday!);
• Exchange of public holidays;
• Free and unlimited access to professional coaching sessions, mindful sessions, webinars and master classes with coaches and psychologists;
• Free working out at all our first‑class gyms and studios for you and your partner;
• One day per year charity work;
• Learning via our in‑ and external Academy;
• Last but not least, 350 amazing colleagues.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management

Industries

Wellness and Fitness Services