Hospitality Manager TrainMore Rotterdam Coolsingel

TrainMore; Rotterdam; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Excellent salary

26 holidays

Birthday day off

Free gym access

Pension scheme

Charity day

Job summary

TrainMore Rotterdam invites applications for a Hospitality Manager to lead the Host team and shape the guest experience at our Coolsingel gym. You welcome visitors, ensure high service quality, and support the Club Manager in daily operations, sales, hygiene and staff development.

You will coach hosts, monitor customer satisfaction, manage administrative tasks, and foster a welcoming club culture. The role requires energy, leadership, and a hands-on approach in a vibrant fitness environment.

Qualifications

• Proven leadership in hospitality settings.
• Strong customer service orientation and communication.
• Ability to coach and develop a team.

Responsibilities

• Greet visitors and provide warm, genuine hospitality.
• Coach the Host team on hospitality and service quality.
• Maintain high customer satisfaction and smooth daily operations.
• Support Club Manager with sales, hygiene and staffing.
• Handle administrative tasks and club appearance.
• Foster a welcoming, safe community within TrainMore.

Skills

Leadership

Customer service

Team coaching

Job description

Fulltime | 40 hours

• This position is only for TrainMore Rotterdam Coolsingel (please look up the location before applying)

Your future

You are our brand; you are the Urban Gym Group. Your most important task is to make TrainMore the best place for our members, customers and employees. You radiate energy in the club; you are always open for a chat and ensure that the atmosphere is positive and welcoming.

As a Hospitality Manager, you are responsible, together with your Host team, for welcoming visitors warmly and creating a warm and friendly atmosphere to make our gym go-ers comfortable. To ensure seamless service, you process all guest requests via different outlets, but primarily in-person. You are on top of our customer satisfaction.

You support the Club Manager in their daily work. This means that you are concerned with sales, quality, service, hygiene, and personnel. Most importantly, you will manage and coach the team of hosts on hospitality skills. You lift the team to a higher level through your dedication and enthusiasm.

On a daily basis, you will be busy with the following tasks:

• Greet our visitors with a genuine smile and warm welcome;
• Coach the Host team on hospitality;
• Ensuring that our customer satisfaction remains high;
• Supporting the Club Manager in the daily operations;
• Jointly responsible for handling questions and providing service to our members;
• Proactively sharing information about the services of Urban Gym Group (personal training, classes etc);
• Responsible for the appearance of the club (hygiene, safety, maintenance, working conditions, etc.);
• Co-responsible for all personnel-related tasks;
• Responsible for several administrative tasks;
• Building a community within your team;
• Making everyone feel welcome and safe inside TrainMore.

You

• Are service-oriented;
• Are a born leader;
• Care about our customers;
• Are helpful;
• Are a real team player;
• Are fit, energetic, social and positive;
• Have a hands-on mentality;
• Are inspiring;
• Dare to speak out;
• Are the best version of yourself;
• Feel at home in the gym;
• Live and breathe our brand.
• Eligible to work in The Netherlands (Work and Residence Permit).

We offer:

• Working for a company with a wonderful mission;
• Excellent salary;
• 26 holidays (free on your birthday!);
• Exchange of public holidays;
• Free and unlimited access to professional coaching sessions, mindful sessions, webinars and master classes with coaches and psychologists;
• Free working out at all our first-class gyms and studios for you and your partner;
• One day per year charity work.
• Pension scheme in place