Hebrew-Speaking TAM for Mid-Market Cybersecurity (Remote)

Jobgether; Netherlands; A distancia; EUR 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Equity awards

Remote work with travel

Professional development

Descripción de la vacante

Jobgether partner company is seeking a Technical Account Manager - Mid-Market (Hebrew Speaking) based in the Netherlands. You will act as the primary technical contact for mid-market customers across Europe, guiding onboarding, platform adoption, and proactive support to strengthen security posture.

You will collaborate with support, engineering, and sales teams to resolve complex issues, advocate for customer needs, and drive renewal and growth opportunities, with travel up to 25%.

Formación

• Native or fluent proficiency in Hebrew and English.
• Bachelor's degree or equivalent practical experience.
• Experience with Windows Server operating systems.
• Knowledge of enterprise web technologies, cybersecurity, and modern IT infrastructure.
• Strong customer service skills and ability to establish technical credibility quickly.
• Excellent written and verbal communication skills.
• Demonstrated problem-solving abilities and sound technical judgment.
• Collaborative approach and commitment to customer success.
• Experience using AI technologies to enhance workflows is a plus.
• Willingness to travel up to 25%.

Responsabilidades

• Act as the primary technical contact for mid-market customers across Europe.
• Onboard new customers and guide platform adoption and best practices.
• Conduct platform health checks and provide product training.
• Document feedback and coordinate with internal stakeholders to address needs.
• Build relationships with SOC teams and executive leadership.
• Investigate issues, provide recommendations, and develop action plans.
• Escalate complex cases and coordinate cross-functional teams for resolution.
• Leverage internal experts and knowledge bases to deliver solutions.
• Create and maintain knowledge base content for consistent problem-solving.
• Share technical insights and best practices with colleagues as technologies evolve.
• Identify renewal risks and collaborate with teams to support renewals.
• Collaborate with sales to identify opportunities for account expansion.
• Use AI to improve decision-making and operational efficiency.

Conocimientos

Hebrew fluency

English fluency

Technical troubleshooting

Customer success

Stakeholder management

Educación

Bachelor's degree

Herramientas

Windows Server

Linux

macOS

Descripción del empleo

Jobgether partner company is seeking a Technical Account Manager - Mid-Market (Hebrew Speaking) based in the Netherlands. You will act as the primary technical contact for mid-market customers across Europe, guiding onboarding, platform adoption, and proactive support to strengthen security posture.

You will collaborate with support, engineering, and sales teams to resolve complex issues, advocate for customer needs, and drive renewal and growth opportunities, with travel up to 25%.