Hybrid Technical Success Manager - Cybersecurity(Amsterdam)

Darktrace; Amsterdam; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

Darktrace is seeking a Technical Success Manager in Amsterdam to partner with security and IT teams, turning deployment into measurable value and embedding the platform into daily operations. You will work closely with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals to monitor health, adoption, and renewal readiness.

This is a hybrid role requiring 3 days per week in the Amsterdam office.

Qualifications

• Fluency in French and English is essential.
• 3+ years' experience in a technical, customer-facing role such as Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, Product Specialist, or similar.
• Understanding enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
• Ability to translate complex technical concepts into clear guidance for customers and internal teams.
• Strong communication, presentation, and stakeholder management skills.

Responsibilities

• Build trusted relationships with customer security and IT teams, understanding their priorities, workflows, and success outcomes.
• Create practical technical success plans that help customers adopt the platform, reduce risk, and realise measurable value.
• Identify high-value use cases that make the platform part of everyday security operations.
• Use product usage, engagement, and health indicators to spot adoption gaps, underutilisation, and renewal risks early.
• Guide customers through the transition from deployment to active use, accelerating Time-to-Value and reducing handover friction.
• Lead mitigation planning for technical blockers, integration challenges, operational gaps, and customer health risks.
• Bring clear technical health insights into renewal readiness, QBRs, growth discussions, and account strategy.
• Surface technical opportunities that support expansion, upsell, and cross-sell activity in partnership with the Account Executive.
• Champion the voice of technical users by ensuring product feedback, risks, and success requirements are visible internally.

Skills

French

English

Communication skills

Presentation skills

Stakeholder management

Cross-functional collaboration

Cybersecurity concepts

Networking

Cloud/SaaS understanding

Job description

Darktrace is seeking a Technical Success Manager in Amsterdam to partner with security and IT teams, turning deployment into measurable value and embedding the platform into daily operations. You will work closely with Account Executives, Solutions Engineering, Professional Services, Support, and Renewals to monitor health, adoption, and renewal readiness.

This is a hybrid role requiring 3 days per week in the Amsterdam office.