Multilingual Customer Support Agents – Relocation to Sofia, Bulgaria

Cross Border Talents; Amsterdam; On-site; EUR 12,000 - 18,000; Full time

Job summary

Cross Border Talents is hiring Customer Service Specialists to join our international team in Sofia, Bulgaria. You will assist customers by phone, email or chat and provide accurate information and solutions.

Relocation is possible for EU passport holders; candidates from other countries relocating to Sofia are welcome to apply. Fluency in Dutch, Arabic, German, Norwegian, Slovak, or Danish plus English (B2+) is required.

Qualifications

• Fluent (C1) or native-level proficiency in one of the languages: Arabic, Dutch, German, Norwegian, Slovak or Danish.
• Good command of English (B2 or higher).
• EU/EEA or Swiss passport required for relocation from outside Bulgaria.
• Excellent communication and customer-service skills.
• Comfortable working with computers and digital tools.
• Previous customer service experience is an advantage, but not required.

Responsibilities

• Assist customers by phone, email or chat.
• Handle customer questions and requests professionally.
• Provide accurate information and suitable solutions.
• Resolve issues while maintaining a high level of customer satisfaction.
• Follow project procedures and quality standards.
• Work effectively in a multicultural, international environment.

Skills

Excellent communication and customer‑f

Job description

We are currently hiring Customer Service Specialists to join our international teams in Sofia, Bulgaria.

Location

Sofia, Bulgaria

Relocation is possible for candidates who hold an EU passport. If you live outside Bulgaria and would like to move to Sofia, you are welcome to apply.

Your Responsibilities

• Assist customers by phone, email or chat
• Handle customer questions and requests professionally
• Provide accurate information and suitable solutions
• Resolve issues while maintaining a high level of customer satisfaction
• Follow project procedures and quality standards
• Work effectively in a multicultural, international environment

Requirements

• Fluent (C1) or native-level proficiency in one of the following languages: Arabic, Dutch, German, Norwegian, Slovak or Danish
• Good command of English (B2 or higher)
• EU/EEA or Swiss passport (required for candidates relocating from outside Bulgaria)
• Excellent communication and customer-service skills
• Comfortable working with computers and digital tools

Previous customer service experience is an advantage, but not required

Motivation to live and work in an international environment

Relocating to Sofia

Not based in Bulgaria? No problem, as long as you hold an EU passport. We welcome candidates from other countries who want to relocate to Sofia and build an international career in Bulgaria.