Hebrew Speaking Customer Service Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group; Netherlands; On-site; EUR 11,000 - 20,000; Full time

Benefits offered by this job

Fully paid relocation

Fully paid training

Comprehensive health insurance

Competitive monthly salary

Performance bonus

Career progression opportunities

Job summary

Mercier Consultancy Group seeks a Hebrew-speaking Customer Service Agent to join our international team in Sofia, Bulgaria. You will handle customer inquiries via phone, email and live chat, delivering accurate information in Hebrew while maintaining detailed CRM records and high service standards.

The on-site role requires a valid EU passport for relocation; we offer fully paid relocation, training, comprehensive health insurance, a competitive monthly salary, and a performance bonus, with

Qualifications

• Native or fluent Hebrew (spoken and written).
• Strong communication skills in English for daily corporate use.
• Ability to relocate to Sofia; on-site role.

Responsibilities

• Provide high-quality support to customers via phone, email, and live chat.
• Resolve inquiries with professionalism and accuracy, maintaining brand standards.
• Maintain detailed records of customer interactions in the CRM system.

Skills

Hebrew fluency

Customer service

English proficiency

Job description

Hebrew Speaking Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO consultancy, renowned for connecting elite talent with industry-leading organizations across Europe. We take pride in our ability to source high-caliber professionals for the most sought-after jobs in Bulgaria, ensuring both our clients and candidates achieve long-term success.

Job Overview

We are currently seeking a motivated professional for a Hebrew Speaking Customer Service Agent position in Bulgaria. This role within the Customer Support Services industry offers a unique opportunity to build your career in a dynamic international environment while enjoying a premium, fully supported relocation experience.

Key Responsibilities

• Provide high-quality support to customers via phone, email, and live chat within the Customer Support Services sector.
• Resolve complex inquiries with precision while maintaining the professional standards of the brand.
• Ensure customer satisfaction by delivering efficient and personalized solutions in Hebrew.
• Collaborate with cross-functional teams to streamline service processes and enhance the user experience.
• Maintain detailed records of customer interactions using internal CRM systems.
• Stay updated on service policies and product knowledge to provide accurate information to all clients.
• Contribute to the positive and high-performing culture of our international team in Sofia.
• Native or fluent Hebrew (spoken and written) is mandatory for this role.
• A strong passion for excellence within the Customer Support Services industry.
• Excellent communication skills and the ability to handle high-pressure situations with ease.
• Valid EU passport (mandatory requirement for relocation).
• Strong proficiency in English for daily corporate communication.
• Ability to relocate to Sofia for this on-site opportunity.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training programs to ensure your success.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) to make your move seamless.
• Attractive Monthly Performance Bonus based on your professional results.
• Ongoing professional development and career progression opportunities.
• And Much More…

Life in Bulgaria

Living in Bulgaria offers a perfect blend of historic charm and modern city living, making it one of the most exciting hubs for Hebrew-speaking jobs in Europe. You will discover that Bulgaria boasts a vibrant social scene, breathtaking nature, and a very comfortable Mediterranean climate, allowing you to enjoy a high quality of life outside of your professional commitments.

Choosing a career in Bulgaria means joining a booming international community where your professional skills are highly valued. Whether you are indulging in local delicacies or exploring the beautiful landscapes of the region, relocating to Bulgaria provides the perfect environment to thrive. We look forward to helping you embark on this journey with the Hebrew Speaking Customer Service Agent position in Bulgaria.