Healthcare Implementation Specialist

Tandem Health; Leiden; On-site; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Dog-friendly office

Regular team outings

Social events

Job summary

Tandem Health is reimagining healthcare by putting clinicians first. The role focuses on end-to-end implementations, onboarding, and go-live support, working directly with clinical teams to ensure workflows fit real-world conditions.

Ideal candidates bring clinical workflow experience, strong project management, and excellent Dutch/English communication, with the ability to balance safety with rapid deployment across the Netherlands.

Qualifications

• Experience implementing in hospital settings or alongside hospital teams.
• Strong ability to map and improve clinical workflows.
• Excellent communication with clinicians, operations leaders, and IT teams.
• Fluent in Dutch and English, both written and spoken.

Responsibilities

• Coordinate end-to-end implementations including onboarding, training, and go-live support.
• Engage with clinical teams to validate workflows in real conditions.
• Triage issues (operational vs technical) and escalate as needed.
• Drive adoption by working with champions and tracking usage.
• Gather and relay feedback to Product/Engineering for improvements.
• Support safety and quality checks following clinical processes.
• Collaborate with Commercial, Customer Success, and Partnerships to ensure successful deployments.

Skills

Implementation experience

Project management

Stakeholder management

Clinical workflow expertise

User-centered mindset

Dutch and English fluency

Tools

EHR/clinical IT systems

Job description

Tandem Health is reimagining healthcare by putting clinicians first. The role focuses on end-to-end implementations, onboarding, and go-live support, working directly with clinical teams to ensure workflows fit real-world conditions.

Ideal candidates bring clinical workflow experience, strong project management, and excellent Dutch/English communication, with the ability to balance safety with rapid deployment across the Netherlands.